Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Hi...

I followed the instructions of the applications install disc but when i start the installation it says that an unknown error is occured...what should i try??

I've alredy tried to open utility disco and repair permissions...

Thank you for your help..

MacBook, Mac OS X (10.6.4)

Posted on May 14, 2012 12:40 AM

Reply
1 reply

May 14, 2012 3:16 AM in response to giuliafromitaly

Giulia, coud you please post a crash log of the installer with the exact error message? The first 50 lines only please - just paste the text into the answer, no screenshot.



If the crash report contains a line like this:

PKInstallPackageIdentifier=com.apple.pkg.iLifeFaceRecognition, NSUnderlyingError=0x7fe76d67ec20 "The operation couldn’t be completed. CSSMERR_TP_CERT_EXPIRED"


Then you need to temporarily set the date in your system preferences "Date and time" to a date before March 22, 2012, before you run the installer.

You can set it back later.


Regards

Léonie

Hi...

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.