pdf attachment in iOS mail

Question

Level 1

8 points

pdf attachment in iOS mail

Since the upgrade to IOS5.1.1 when sending an email from my iPad 3 with a pdf attachment (I have tested Pages, Bookkeeping and Readdledocs ) to myself the "open in" option does not pop when you hold your finger on the attachement. IOS mail displays it as a graphic and gives you the option of Copy or Save.

If I send the same email from the same apps on the iPhone 4 with IOS 5.1 it works like it always has.

Is there a setting I have missed on the new IOS?

iPad (3rd generation) Wi-Fi + Cellular, iOS 5.1.1

Posted on May 13, 2012 11:50 PM

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Answer 1

brpa Author

Level 1

8 points

May 14, 2012 12:18 AM in response to brpa

It appears to be in pdf's with graphics even though the file extension is .pdf.

I have tried a full restore.

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Answer 2

engphd

Level 1

0 points

May 16, 2012 7:46 AM in response to brpa

Did the full restore work? I'm having difficulties opening email attachments on my ipod since I upgraded to ios 5.1.1

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Answer 3

brpa Author

Level 1

8 points

May 16, 2012 1:37 PM in response to engphd

Opening attachments generally has not been my problem. Emailing pdf's with a predominantly graphical intent won'5 open on an IOS device.

Apple Customer Service are doing some testing and have been very helpful.

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Answer 4

engphd

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0 points

May 16, 2012 1:51 PM in response to brpa

I'm glad they're doing some testing. Some of the attachments that aren't opening were ones that did open before I upgraded to ios 5.1.1

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Answer 5

engphd

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May 16, 2012 2:12 PM in response to engphd

Though--on further investigation--I see that it only seems to be affecting the gmail account (accessed through the mail app). If I forward one of these emails to my work account (handled through exchange), attachments will open in the mail app just fine.

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Answer 6

engphd

Level 1

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May 16, 2012 2:20 PM in response to engphd

And, it turns out, if I forward the emails from myself to myself in my gmail account (generating a fresh copy), the attachments open. So maybe the problem is a fluke.

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Answer 7

EOH1959

Level 1

0 points

Aug 18, 2012 5:44 PM in response to brpa

Hello.

I have the same problem with my ipad 2

Any app that send pdf files has the problem when the file is smaller than 2 pages.

2 or more pages works normally.

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Answer 8

CEOS

Level 1

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Sep 20, 2012 7:13 AM in response to EOH1959

This is exactly the problem. Any .pdf file attachment with two or more pages is not being rendered and emails just fine. I'm using the iPad 3 just upgraded to iOS6, problem is still there....

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Answer 9

brpa Author

Level 1

8 points

Sep 20, 2012 2:11 PM in response to CEOS

I ended up doing a factory reset then a restore which fixed the problem for me. Just the restore by itself did not work.

The theory was that the combination of an App and an IOS upgrade caused a glitch with Apple mail and the way it handled PDF attachments with high graphic content. I have had no problems since.

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Answer 10

CEOS

Level 1

0 points

Sep 20, 2012 10:48 PM in response to brpa

Thanks for the feedback..... I was really hoping this would finally fix it, but no luck on my iPad :(

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Answer 11

EOH1959

Level 1

0 points

Sep 21, 2012 7:26 AM in response to CEOS

While the solution is comming, I send the document with the second page on white.

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