Cannot install Apple Mobile Device USB Driver

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Level 1

13 points

Cannot install Apple Mobile Device USB Driver

When I open iTunes my iPhone 4S will not show up as a device. I have tried the advice provided by Apple. I have gone through the iPhone Troubleshooting Assistant. That gave no solutions. I have tried the other solutions offered by Apple. I think that I have possibly identified the problem. As far as I know the Apple Mobile Device USB Driver is not installed on my computer. I have tried to install it but when I do I receive an error message. I repeat the entire error message in the following paragraph. The message appears in a dialogue box with the name: "Update Driver Software - iPhone".

"Windows encountered a problem installing the driver software for your device. Windows found driver software for your device but encountered an error while attempting to install it. Apple Mobile Device USB Driver. Access is denied. If you know the manufacturer of your device, you can visit its website and check the support section for driver software."

I cannot find a solution to this problem on Apple's website. How can I get this driver installed?

My version of iTunes is current. My PC's operating system is Microsoft Windows Vista Home Premium Service Pack 2.

iPhone 4S, iOS 5.1.1

Posted on May 14, 2012 2:10 PM

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Answer 1

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randers4

Level 9

63,513 points

May 14, 2012 2:53 PM in response to mcbleasdale

In case you haven't seen it, Apple has outlined the correct process for installing the driver in #4 at the bottom of this article (be sure you are installing the correct version: 32 vs. 64-bit): http://support.apple.com/kb/TS1538. If you already followed this and it still won't install then I'm afraid I don't know the fix for this.

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Answer 2

mcbleasdale Author

Level 1

13 points

May 15, 2012 5:07 AM in response to randers4

Thanks for your response. Yes, I have seen that article at no. 4. It's that which convinced me that it's the USB driver that I'm missing. I cannot install the driver. When I do try to install it is when I get the error message I re-produced in my original post.

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Answer 3

randers4

Level 9

63,513 points

May 15, 2012 9:08 AM in response to mcbleasdale

I'd suggest you post your question over in the iTunes for Windows forum as they would have more expertise in solving this particular problem: https://discussions.apple.com/community/itunes/itunes_for_windows.

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Answer 4

mcbleasdale Author

Level 1

13 points

May 15, 2012 9:16 AM in response to randers4

Thank you I'll post my question there.

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Answer 5

randers4

Level 9

63,513 points

May 15, 2012 9:20 AM in response to mcbleasdale

You're welcome. Good luck.

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Answer 6

May 19, 2014 9:49 AM in response to mcbleasdale

<im having the exact same problem. The driver won't install... can you pleasee tell me where did you wrote the article in the iTunes support? did you get the answer?

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Answer 7

Jun 22, 2014 10:40 AM in response to mcbleasdale

if you haven't resolved that issue , i had the same problem and after 2 days working on it i found a solution , windows security wasn't letting me chage permisions or install any new software here's what i did :

1- control panel

2- system and security

3- under windows firewall click on allow a program over windows firewall

4- what i did was click on every single box there is on private not public

5- click accept , after i went to device manager right click iphone update driver , you shouldn't have the access denied anymore

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Answer 8

Jun 23, 2014 2:28 PM in response to mcbleasdale

Start your computer in safe mode and reinstall driver from device manager. I had this problem too and for days I changed permissions, uninstalled and reinstalled. This method finally worked.

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