Previous 1 2 Next 15 Replies Latest reply: May 16, 2012 1:21 PM by nicolafrombolton
davidsthelens Level 1 (0 points)



I really hope someone can help me as I have no idea what to do. The situation is this:


I'm in the UK, St Helens near Liverpool to be exact! I updated my iPhone with 5.1.1 last Wednesday via wi-fi. As far as I know, everything was fine before then (I don't use iTunes store/App store daily so I can't say for certain). Yesterday, I noticed I could not access iTunes or the App store while connected to my wi-fi. I tried resetting my router, turning it off/on again, unplugging it for 30 seconds...nothing worked. I disconnected my iPhone from wi-fi and re-connected it, re-entering the password...again, didn't work. I can access them both when not connected to my wi-fi. I don't have easy access to another wi-fi source to test it on that and see if it's any different.


Now the really weird part. Tonight I connected my iPhone to my pc; my plan was to check on there for updates, sync my phone then restore it if I had to, to see if that helped fix the problem. But, when it was connected, I thought i'd check the iTunes store via my pc - and I can't connect to it through that either! Error message on my pc reads: 'iTunes could not connect to the iTunes Store. The network connection timed out. Make sure your network settings are correct and your network connection is active, then try again'.


I tried signing out with the intention of signing back in (a tip i found on another site), but i cannot now sign back in as it won't connect!


Now the really REALLY weird part! From my iPhone or pc, when connected to my wi-fi I cannot access any of the uk Apple sites, hence me coming to this US based one (as I believe it is).


I am at a complete loss. Can anybody help me??? Please???

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