Currently Being ModeratedMay 15, 2012 3:45 AM (in response to davidsthelens)
Oddly enough I am in the same area (St Helens) and have exactly the same issue! I cannot access the itunes stores on any devices (2 x iphones and an ipad) or directly from my pc. The symptoms is that it just appears to hang.
I initally saw this on my devices when trying to update my apps but on my pc I notice that it's having an issue trying to sync geniius information and when I try other store activities (check account, download podcast, etc) it just stays in a state of 'Accessing iTunes Store'
However I can't believe it's anything to do with the area itself. Do you mind me asking which broadband provider you use?
Currently Being ModeratedMay 15, 2012 3:58 AM (in response to davidsthelens)
Bit more of an update...
The issues look as though they are associated with my broadband network somewhere along the lines becuase if I switch wireless off on my phone and then try to conect to the itunes store it works fine.
Will keep digging
Currently Being ModeratedMay 15, 2012 4:11 AM (in response to CraigWarb)
Thanks for that Craig.
I'm with Sky Broadband. Never had an issue like this before. It does seem as if the wi-fi is the problem. I tried accessing the itunes and app stores from my phone this morning with wi-fi switched off and it was fine, and i managed to download an app via 3g when out of the house.
Very strange. I can't seem to find answers anywhere. The one that really throws me is the fact my pc or phone when connected to wi-fi have great difficulty accessing Apple uk sites. Really weird.
Cheers for your help, keep me updated - I'll update as well if i find any answers!
Currently Being ModeratedMay 15, 2012 4:11 AM (in response to davidsthelens)
If you are with Sky for your broadband (as I am) then this looks like it the problem... it appears to be a DNS issue on Sky's side of things. The thread below contains a workaround for your PC (using a different DNS server) but this won't nescessaryily fix your devices (unless you want to start assigning static ip address information).
I'm going to hold out now until Sky have fixed the issue to see if this resolves the error for me.
I hope this helps.
Currently Being ModeratedMay 15, 2012 4:13 AM (in response to davidsthelens)
This time with the link!
Currently Being ModeratedMay 15, 2012 4:31 AM (in response to CraigWarb)
Cheers! Im in work right now so will have a look at that tonight. Also, Im not the most technically-minded person, so I might be back on here asking for help about what it all means!
Is it worth contacting Sky do you think?
Currently Being ModeratedMay 15, 2012 6:23 AM (in response to davidsthelens)
No problem - you could contact Sky to let them know you have the issue. Can't do any harm. Personally I'm gonig to watch the forum thread to see what happens.
Currently Being ModeratedMay 15, 2012 11:06 AM (in response to davidsthelens)
Well chaps, I'd almost given up on finding anyone with the same problem! I'm in Bolton and experiencing exactly what you describe. I shall be contacting sky tommorrow about this and shall post the reply on here. I'd do the 'open dns' thingy but I'm sure I'd mess thing up. Thanks
Currently Being ModeratedMay 15, 2012 11:09 AM (in response to davidsthelens)
Btw, I had to use my phone on 3G even to 'sign in' to this forum just so I could post a reply. My computer said NO!! Hahaha!!
Currently Being ModeratedMay 15, 2012 12:05 PM (in response to Tonicchili)
I feel like you, Tonicchili, I'm worried about doing the dns thing (for a start I'm not sure what dns is!). If you have any luck with Sky please let us know what they say?
I've just been round to my in-laws and accessed iTunes and the App store via their wi-fi on my iPhone, so that pretty much nails it that it's a problem with my wi-fi. What do do about it remains a problem!
Currently Being ModeratedMay 15, 2012 12:33 PM (in response to davidsthelens)
Looking at this Sky forum http://helpforum.sky.com/t5/Sky-Broadband-Setup-Cabling/Website-Issues/td-p/4246 91/page/8 that Craig sent the link to above (cheers!) it appears to be Sky problem. A lot of very unhappy people on there! Lots in the Bolton and Newton-le-Willows areas (I'm in Newton).
Hopefully it'll be something Sky sort in the next day or two.
Currently Being ModeratedMay 15, 2012 1:19 PM (in response to davidsthelens)
Forgive me David for only reply to this post, I'm having a nightmare even getting on this forum. I'm using the next door but ones wifi and it's not a very strong signal, keeps cutting out and then I have a nightmare getting back on! Arrgghhhh. But yes, it's definitely a sky wifi thing obviously but what to do? Ill try your link in a minute if my phone(can't use laptop at all) isn't embedded in the wall outside:) haha.. I'll post the reply from sky tommorrow. Thanks
Currently Being ModeratedMay 15, 2012 2:28 PM (in response to Tonicchili)
Glad its not just me! phew! im in Bolton and have been trying since last night to access safari on my ipad and iphone 3gs, since upgrading to ios5.1.1 ive had problems, ive done everything restored, restarted, tried all the troubleshooters, nothing worked so i tried to acess the apple store on laptop and i keep getting the message about network problems, i too am with sky broadband, its so frustrating!
Currently Being ModeratedMay 16, 2012 12:47 PM (in response to nicolafrombolton)
Hi everyone. Anyone had any luck? My situation is still the same. No access to iTunes or App store from iPhone, or iTunes store from pc. Pain in the neck!
Anyone spoke to Sky?