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Mail inbox won't open.......

and I am unable to Quit Mail without rebooting computer.


It was working fine until several days ago.


Version 2.1.3


No other abnormal behaviors with other apps. Internet and and old email app just fine.


Thanks for your time.

PowerBook G4 1.67 mHz 15"-OTHER, Mac OS X (10.4.11)

Posted on May 14, 2012 4:47 PM

Reply
9 replies

May 14, 2012 5:07 PM in response to Bruce A

Hello Bruce,


Not certain, but this can fix myriad Mail problems...


Safe Boot from the HD, (holding Shift key down at bootup), it will try to repair your Disk Directory while the spinning radian is happening, so let it go, run Disk Utility in Applications>Utilities, then highlight your drive, click on Repair Permissions, then move this folder & file to the Desktop.


Move this Folder to the Desktop...


/Users/YourUserName/Library/Caches/Mail/


Move this file to the Desktop...


/Users/YourUserName/Library/Mail/Envelope Index


Reboot.


If that doesn't do it and you can afford to redo all your Rules, try these & reboot...


/Users/YourUserName/Library/Mail/MessageRules.plist


/Users/YourUserName/Library/Mail/MessageRules.plist.backup


Note, in 10.5 & up /Users/YourUserName/Library/Caches/Mail/ may or may not exist.

May 15, 2012 9:32 AM in response to BDAqua

Thanks for your suggestions.


When I clicked on Repair Permissions, it returned an error.

What folder & file would I then move to the desktop?


Where do I find the 2 users files:


/Users/YourUserName/Library/Caches/Mail/

/Users/YourUserName/Library/Mail/Envelope Index



Sorry, I'm such a "black thumb" with this stuff.

May 16, 2012 9:17 AM in response to BDAqua

Thanks.


The indicated file "BaseSystem.pkg" is still in the appropriate place.


Is it possible that the file is corrupted? Could I trash it and copy an old one from a recent backup?


Can I just delete MAIL and reinstall it from the original install discs?


This is getting confusing.


Thanks for your continuing time!

May 16, 2012 11:09 AM in response to Bruce A

You should be able to do either, but if you do a Get Info on that file, does it have strange rights or something?


The Safe Boot worked?


Rather than just replace Mail, I think I'd do an A&I.


Archive & Install, which gives you a new/old OS, but can preserve all your files, pics, music, settings, etc., as long as you have plenty of free disk space and no Disk corruption, and is relatively quick & painless...


http://docs.info.apple.com/article.html?artnum=107120


Just be sure to select Preserve Users & Settings.

May 17, 2012 11:17 AM in response to BDAqua

I can't find the appropriate category but here is my problem anyway. Apple mail opens whenever I hit the "contact us" link on a web site. I don't use Apple mail and don't want to. I've tried uninstalling "mail" but now I get a window asking me to sign up when I click contact us. I use Lion and gmail. HOW do I escape from this??

Mail inbox won't open.......

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