9 Replies Latest reply: May 17, 2012 12:17 PM by BDAqua
Bruce A Level 3 Level 3 (685 points)

and I am unable to Quit Mail without rebooting computer.


It was working fine until several days ago.


Version 2.1.3


No other abnormal behaviors with other apps. Internet and and old email app just fine.


Thanks for your time.

PowerBook G4 1.67 mHz 15", Mac OS X (10.4.11)
  • BDAqua Level 10 Level 10 (121,190 points)

    Hello Bruce,


    Not certain, but this can fix myriad Mail problems...


    Safe Boot from the HD, (holding Shift key down at bootup),  it will try to repair your Disk Directory while the spinning radian is happening, so let it go, run Disk Utility in Applications>Utilities, then highlight your drive, click on Repair Permissions, then move this folder & file to the Desktop.


    Move this Folder to the Desktop...




    Move this file to the Desktop...


    /Users/YourUserName/Library/Mail/Envelope Index




    If that doesn't do it and you can afford to redo all your Rules, try these & reboot...






    Note, in 10.5 & up /Users/YourUserName/Library/Caches/Mail/ may or may not exist.

  • Bruce A Level 3 Level 3 (685 points)

    Thanks for your suggestions.


    When I clicked on Repair Permissions, it returned an error.

    What folder & file would I then move to the desktop?


    Where do I find the 2 users files:



    /Users/YourUserName/Library/Mail/Envelope Index



    Sorry, I'm such a "black thumb" with this stuff.

  • BDAqua Level 10 Level 10 (121,190 points)

    What was the error it returned?


    If you double click on your Hard Drive icon on the Desktop, you'll see a folder called Users in the next window, inside that a folder with your user name on it, inside that Library, & onward.

  • Bruce A Level 3 Level 3 (685 points)

    The error:  "no valid packages. Permissions repair complete" 


    What folder & file to delete?



    I found the other 2 folders and moved them to the desktop.

  • BDAqua Level 10 Level 10 (121,190 points)

    Oh, Oh...


    Mac OS X 10.3, 10.4: Disk Utility shows a "No Valid Packages" alert...





    About the Archive and Install feature, which can give you a new OS, yet preserve your files and settings if you have enough room on your HD...



  • Bruce A Level 3 Level 3 (685 points)



    The indicated file "BaseSystem.pkg" is still in the appropriate place.


    Is it possible that the file is corrupted? Could I trash it and copy an old one from a recent backup?


    Can I just delete MAIL and reinstall it from the original install discs?


    This is getting confusing.


    Thanks for your continuing time!

  • BDAqua Level 10 Level 10 (121,190 points)

    You should be able to do either, but if you do a Get Info on that file, does it have strange rights or something?


    The Safe Boot worked?


    Rather than just replace Mail, I think I'd do an A&I.


    Archive & Install, which gives you a new/old OS, but can preserve all your files, pics, music, settings, etc., as long as you have plenty of free disk space and no Disk corruption, and is relatively quick & painless...




    Just be sure to select Preserve Users & Settings.

  • arch66 Level 1 Level 1 (0 points)

    I can't find the appropriate category but here is my problem anyway.  Apple mail opens whenever I hit the "contact us" link on a web site. I don't use Apple mail and don't want to.  I've tried uninstalling "mail" but now I get a window asking me to sign up when I click contact us.  I use Lion and gmail. HOW do I escape from this??

  • BDAqua Level 10 Level 10 (121,190 points)



    Funny thing is the setting for what happens when you click on an eMail link is only settable once you setup Mail.


    There maybe workarounds but I'd start a new question & post what OSX version & Mac you have...