Truly julie

Q: Why carnt gifted apps be downloaded by recipient plz?

I've gifted app but recipient carnt download it. I know I've asked before but I don't understand why 21 have looked at my post but no comments??

Puzzled

iOS 5.1.1

Posted on May 15, 2012 1:08 AM

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Q: Why carnt gifted apps be downloaded by recipient plz?

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  • Helpful answers

  • by Dah•veed,Helpful

    Dah•veed Dah•veed May 15, 2012 3:31 AM in response to Truly julie
    Level 7 (34,847 points)
    Mac App Store
    May 15, 2012 3:31 AM in response to Truly julie

    I don't understand why 21 have looked at my post but no comments?

    This is a user to user forum, so folks comment when they believe that they can help. Your question is very general with little information. To get help you need to be as specific and provide as much information as possible, including any steps you have taken to solve the issue.

     

    In this case it would be helpful to know which country's store you bought the apps in and where your friend lives. Content cannot be gifted acreoss international boundaries. You and your friend need to have accounts in the same coutry's store for gifting to be successful.

  • by Truly julie,Helpful

    Truly julie Truly julie May 15, 2012 3:36 AM in response to Dah•veed
    Level 1 (0 points)
    May 15, 2012 3:36 AM in response to Dah•veed

    Thank you for trying to help.

     

     

    I live in the uk, as does the recipient, I've sent the app from my iPad to recipient who has both a phone & iPad.

     

    Steps to resolve have been to try and resend, restart both iPads & phones, looked on app store to see if it can help and been directed here.

     

    J

  • by Dah•veed,

    Dah•veed Dah•veed May 15, 2012 3:51 AM in response to Truly julie
    Level 7 (34,847 points)
    Mac App Store
    May 15, 2012 3:51 AM in response to Truly julie

    What is you friend doing to try and redeem the gift?

    http://support.apple.com/kb/HT2736

  • by Truly julie,

    Truly julie Truly julie May 15, 2012 4:35 AM in response to Dah•veed
    Level 1 (0 points)
    May 15, 2012 4:35 AM in response to Dah•veed

    My friend received email, then clicked on link but all that appears is a wheel, as if it loading, but nothing does load!

     

    I had the same problem when I gifted an app to my son ( in uk) but I blamed him thinking he had just deleted it without knowing what it was. I resent it but the same has happened as this time, so I felt it was a waste of my money but didn't know how to resolve.

    Thank you for your persistence

    J