dan_12
Level 1 (0 points)

Q: err crap

im form malaysia bought a giftcard form molpoint but cant use the gift card in malaysia need n U.S base apple id when i change country n enter my malaysian id i it popup n say i have a billing issue n redriect me back to malaysia app store n i cannot redeem my giftcard form my malaysian apple id cause the code is ment for U.S apple store @@@@@

Posted on May 15, 2012 7:56 AM

Close
dan_12

Q: err crap

  • All replies
  • Helpful answers

  • by King_Penguin,

    King_Penguin King_Penguin May 15, 2012 9:53 AM in response to dan_12
    Level 10 (135,710 points)
    iTunes
    May 15, 2012 9:53 AM in response to dan_12

    iTunes gift cards are only valid in the country's store in which they are issued - and you need to be in a particular country in order to use its store. So if you are in Malaysia you won't be able to be able to use a US gift card. Do you know anybody in the US that you could give/sell the card to ?

  • by dan_12,

    dan_12 dan_12 May 15, 2012 10:12 AM in response to King_Penguin
    Level 1 (0 points)
    May 15, 2012 10:12 AM in response to King_Penguin

    nope @@@

  • by dan_12,

    dan_12 dan_12 May 15, 2012 10:15 AM in response to King_Penguin
    Level 1 (0 points)
    May 15, 2012 10:15 AM in response to King_Penguin

    Hello Daniel,

     

    Wendy here from the iTunes Store and I will be taken over for Jamie today. Thanks for contacting me back.

     

    I see there is a billing issue with one of your iTunes Store orders and you will be unable to resume purchasing with your iTunes Store account until this balance has been paid. The iTunes Store has been unable to verify an authorization for order MHBG3J1099. As soon as this order is paid for, you'll be able to resume re-downloading OS X Lion with your iTunes Store account.

     

    You can redeem a gift card for more then the account owing to pay for the balance. This article explains how to purchase and redeem iTunes gifts:

     

    iTunes Gift Options
    http://support.apple.com/kb/HT2736

     

    After you redeem the gift, the unpaid balance will be deducted from the store credit balance.

     

    I trust that this information has helped to resolve the issue Daniel. Should you require anything further, please don't hesitate to respond to this email. Take care.

     

    Sincerely,

     

    Wendy
    iTunes Store/Mac App Store Customer Support

     

    I work Sunday, Monday, Wednesday, Thursday and Friday 7:00 AM - 3:15 PM (EST)

     


    Thank you for allowing me the opportunity to assist you.

     

     


     

  • by varjak paw,

    varjak paw varjak paw May 15, 2012 11:59 AM in response to dan_12
    Level 10 (169,890 points)
    May 15, 2012 11:59 AM in response to dan_12

    dan_12 wrote:

     

    nope @@@

     

    Then you can probably just throw that gift card away, since as King Penguin said, you cannot use it yourself in Malaysia. You will have to purchase an iTunes card in Malaysia, if Apple sells them there, or use a credit card.

     

    Regards.

  • by dan_12,

    dan_12 dan_12 May 15, 2012 12:08 PM in response to varjak paw
    Level 1 (0 points)
    May 15, 2012 12:08 PM in response to varjak paw

    im call em cause there the one to buy em n btw malaysia itune shop do not have a itune giftcard that i can buy@@ if i need to buy 1 i need to get it from another state n thx for the advice

  • by varjak paw,

    varjak paw varjak paw May 15, 2012 12:15 PM in response to dan_12
    Level 10 (169,890 points)
    May 15, 2012 12:15 PM in response to dan_12

    If Apple does not sell iTunes cards in Malaysia, then you will have to have a credit card. As has been said already, you cannot use an iTunes card sold in another country.

  • by dan_12,

    dan_12 dan_12 May 15, 2012 12:26 PM in response to varjak paw
    Level 1 (0 points)
    May 15, 2012 12:26 PM in response to varjak paw

    u c they ask me to buy 1 giftcard to sattle me out standing cause my card got hack by someone n i need to wait till i get a new one so they advice me to buy giftcard cause  they wont let me reinstall my osx lion cause i cant acess my apple id with an outstanding of rm 1.99 so i went an buy it from mol point then when i when to redeem it with my apple id in U.s base it say i have n outstanding so they redirect me back to malaysia itune about billing problem thats y i cant enter my U.s base apple id nvm im a call them c what they can do cause there the ones that ask me to buy em

  • by varjak paw,Helpful

    varjak paw varjak paw May 15, 2012 12:32 PM in response to dan_12
    Level 10 (169,890 points)
    May 15, 2012 12:32 PM in response to dan_12

    Those messages from the iTunes Store are generic wording and do not mean that you can use another country's iTunes card. Again, and please, for the last time, you cannot use any iTunes card sold in another country. You must supply a credit card; there is no other option for you.

     

    And there is no telephone support for the iTunes Store, so there is no one you can call regarding this issue.

  • by dan_12,

    dan_12 dan_12 May 15, 2012 12:37 PM in response to varjak paw
    Level 1 (0 points)
    May 15, 2012 12:37 PM in response to varjak paw

    oic nvm thx for the advice i will see what they say cause i can redeem em back from molpoint tq