Hello. I attempted to sync my iPhone this morning and get updates. I can no longer access anything on it now. No contacts, no phone (emergency only), no apps, etc. Its a grey screen that simply says iPhone. What happened and how do I retrieve everything?

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Level 1

4 points

Hello. I attempted to sync my iPhone this morning and get updates. I can no longer access anything on it now. No contacts, no phone (emergency only), no apps, etc. Its a grey screen that simply says iPhone. What happened and how do I retrieve everything?

Hello, I attempted to sync my iPhone and get updates. Something went wrong. There is now only a grey screen that simply displays "iPhone" and then leads me to Location services to either enable or disable or to choosing a WiFi network. I have a MIFI, but cannot rememer the password. How do I get back to my phone (I can only make an emergency call), my apps, and all else? Please help!

iPhone 4, iOS 5.1.1

Posted on May 15, 2012 11:23 AM

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Answer 1

razmee209

Level 10

199,380 points

May 15, 2012 12:35 PM in response to marlenebling

Sounds like you restored your phone as new. If you follow all the steps, there a section that allows you to restore from a backup either through icloud or itunes.

You do have a backup of your phone right? If you don't then all is gone, but you can sync back your apps and music.

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