HT203300: If you can’t use iTunes for Windows to sync contacts and calendars between Outlook and your iPhone, iPad, or iPod touch

Learn about If you can’t use iTunes for Windows to sync contacts and calendars between Outlook and your iPhone, iPad, or iPod touch
marlenebling
Level 1 (0 points)

Q: Hello. I attempted to sync my iPhone this morning and get updates. I can no longer access anything on it now. No contacts, no phone (emergency only), no apps, etc. Its a grey screen that simply says iPhone.  What happened and how do I retrieve everything?

Hello, I attempted to sync my iPhone and get updates. Something went wrong. There is now only a grey screen that simply displays "iPhone" and then leads me to Location services to either enable or disable  or to choosing a WiFi network. I have a MIFI, but cannot rememer the password. How do I get back to my phone (I can only make an emergency call), my apps, and all else? Please help!

iPhone 4, iOS 5.1.1

Posted on May 15, 2012 11:23 AM

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marlenebling

Q: Hello. I attempted to sync my iPhone this morning and get updates. I can no longer access anything on it now. No contacts, no phon ... more

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  • by razmee209,

    razmee209 razmee209 May 15, 2012 12:35 PM in response to marlenebling
    Level 7 (33,801 points)
    May 15, 2012 12:35 PM in response to marlenebling

    Sounds like you restored your phone as new.  If you follow all the steps, there a section that allows you to restore from a backup either through icloud or itunes.

     

    You do have a backup of your phone right?  If you don't then all is gone, but you can sync back your apps and music.