Q: Unable to load the itunes store!
Everytime i load up itunes and i click on the itunes store, it just comes up with the loading screen and nothing else. I have tried searching for hours to find a fix for it. i have run dianostics and it says that the secure link to the itunes store has failed. Please help! Thanks.
Here is the diagnostics report:
Microsoft Windows 7 x64 Home Premium Edition Service Pack 1 (Build 7601) Dell Inc. Inspiron N5110 iTunes 10.6.1.7 QuickTime not available FairPlay 1.14.37 Apple Application Support 2.1.7 iPod Updater Library 10.0d2 CD Driver 2.2.0.1 CD Driver DLL 2.1.1.1 Apple Mobile Device 5.1.1.4 Apple Mobile Device Driver 1.59.0.0 Bonjour 3.0.0.10 (333.10) Gracenote SDK 1.9.5.502 Gracenote MusicID 1.9.5.115 Gracenote Submit 1.9.5.143 Gracenote DSP 1.9.5.45 iTunes Serial Number 00C9AB1C03538C00 Current user is not an administrator. The current local date and time is 2012-05-15 21:15:39. iTunes is not running in safe mode. WebKit accelerated compositing is enabled. HDCP is supported. Core Media is supported. Video Display Information Intel Corporation, Intel(R) HD Graphics Family **** External Plug-ins Information **** No external plug-ins installed. iPodService 10.6.1.7 (x64) is currently running. iTunesHelper 10.6.1.7 is currently running. Apple Mobile Device service 3.3.0.0 is currently running. **** Network Connectivity Tests **** Network Adapter Information Adapter Name: {48664807-4115-43FA-9144-8FC3348F8443} Description: Microsoft Virtual WiFi Miniport Adapter #2 IP Address: 0.0.0.0 Subnet Mask: 0.0.0.0 Default Gateway: 0.0.0.0 DHCP Enabled: No DHCP Server: Lease Obtained: Thu Jan 01 00:00:00 1970 Lease Expires: Thu Jan 01 00:00:00 1970 DNS Servers: Adapter Name: {8AFEE404-0D8C-4586-9C3A-4F24E5C6D982} Description: Microsoft Virtual WiFi Miniport Adapter IP Address: 0.0.0.0 Subnet Mask: 0.0.0.0 Default Gateway: 0.0.0.0 DHCP Enabled: Yes DHCP Server: Lease Obtained: Thu Jan 01 00:00:00 1970 Lease Expires: Thu Jan 01 00:00:00 1970 DNS Servers: Adapter Name: {42EC7103-57A0-4FCB-8E17-4EB6F7EA88EA} Description: Intel(R) Centrino(R) Wireless-N 1030 IP Address: 192.168.1.91 Subnet Mask: 255.255.255.0 Default Gateway: 192.168.1.254 DHCP Enabled: Yes DHCP Server: 192.168.1.254 Lease Obtained: Tue May 15 20:30:16 2012 Lease Expires: Wed May 16 20:30:16 2012 DNS Servers: 192.168.1.254 Adapter Name: {FD885E63-9D49-4669-B5BF-E5034F3C6559} Description: Realtek PCIe FE Family Controller IP Address: 0.0.0.0 Subnet Mask: 0.0.0.0 Default Gateway: 0.0.0.0 DHCP Enabled: Yes DHCP Server: Lease Obtained: Thu Jan 01 00:00:00 1970 Lease Expires: Thu Jan 01 00:00:00 1970 DNS Servers: Adapter Name: {BE3EA134-39CB-4001-A69A-B760840DFCA0} Description: Bluetooth Device (Personal Area Network) IP Address: 0.0.0.0 Subnet Mask: 0.0.0.0 Default Gateway: 0.0.0.0 DHCP Enabled: Yes DHCP Server: Lease Obtained: Thu Jan 01 00:00:00 1970 Lease Expires: Thu Jan 01 00:00:00 1970 DNS Servers: Active Connection: LAN Connection Connected: Yes Online: Yes Using Modem: No Using LAN: Yes Using Proxy: No Firewall Information Windows Firewall is on. iTunes is NOT enabled in Windows Firewall. Connection attempt to Apple web site was unsuccessful. The network connection timed out. Basic connection to the store failed. The network connection timed out. Connection attempt to Gracenote server was successful. The network connection timed out. Last successful iTunes Store access was 2012-01-07 14:35:01.
Windows 7
Posted on May 15, 2012 1:18 PM