HT204686: How to erase your iOS device and then set it up as a new device or restore it from backups
Learn about How to erase your iOS device and then set it up as a new device or restore it from backups
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Helpful answers
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May 15, 2012 3:35 PM in response to Mr. BloosBoyby lllaass,Try removing and reinstalling all the Apple spoftware:
Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP
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May 20, 2012 9:15 AM in response to lllaassby Mr. BloosBoy,Thanks for your input lllaass, I did the total software removal and re-install, but no luck. Guess I'll have to go to an Apple store or Best Buy and see if they can help.