Apple Event: May 7th at 7 am PT

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

imessage going through as an email

I have just got my new iphone 4 today and when I try to send a message to my friend who also has an iphone she says although sent as an imessage it comes through as an email. When I go to receive at in settings it has my mobile no which is greyed out and it has my email address in bold so she suggested deleting my email from this but the option to delete is greyed out. Has anyone got any ideas what to do?

iPhone 4, iOS 5.1.1

Posted on May 15, 2012 3:37 PM

Reply
7 replies

May 21, 2012 6:56 PM in response to dray1986

If you search the forum you will see many posts on this question (search for "iMessage waiting for activation"). Many things can case issues with activation so there isn't a single fix. Some things to check/try include:

  1. Turn iMessage off, wait a few minutes, then turn it back on again
  2. Go to Settings>General>Date & Time, make sure Set Automatically is set to On
  3. Makes sure you are able to send and receive messages
  4. Go to appleid.apple.com/ and make sure the Apple ID you are using is active and that the primary email has been verified.

If these don't help there are other solutions that other users have reported worked for them. Search the forums and perhaps you will find one that will work for you.

May 21, 2012 7:25 PM in response to HT24

The reason people aminly have problems with using only their phone number with iMessage is because that is not what it is designed for. Just like FaceTime it is usually activated with your Apple ID so it does not have to go through you carriers network. This is why Apple has advertised the features as being "free" because you are supposed to use your already existing wi-fi network to use these features. This is why a lot of people have problems only using their phone number as their primary recieve at in iMessage.

imessage going through as an email

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.