2 Replies Latest reply: May 15, 2012 6:24 PM by Zwart
Zwart Level 1 Level 1 (0 points)

I have suddenly started getting this issue. It has happened once before, but after 2 retries, it worked.

 

However, this time it refuses to work no matter how many retries, restarts, and reboots...

 

I have looked up the error it give me on my Downloads section of iTunes (error 8008) and the solution does not work.

http://support.apple.com/kb/TS3297

 

It acts like it can't make a connection to the server, making multiple retrys on the download, then gives me the error.

But, I can connect to the store with no issue...

 

This is VERY frustrating seeing how I can't see iTunes selling me a corrupt episode of a series I have already bought a season pass for...

 

I was hoping to watch it this evening, however that looks unlikely now...

 

Any help on this issue?


iMac, Mac OS X (10.6), Intel based
  • b noir Level 9 Level 9 (72,015 points)

    I have looked up the error it give me on my Downloads section of iTunes (error 8008) and the solution does not work.

    http://support.apple.com/kb/TS3297

     

    If you've had no joy with that, I'd report the problem to the iTunes Store.

     

    Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".

     

    Find the item that is not downloading properly. If you can't see "Report a Problem" next to the entry, click the "Report a problem" button. Now click the "Report a Problem" link next to the item.

     

    (Not entirely sure what happens after you click that link, but fingers crossed it should be relatively straightforward.)

  • Zwart Level 1 Level 1 (0 points)

    Ironically, the "report a problem" takes me to the iTunes Support page... So... That was not much help...

     

    I was hoping to acttually start a seprate problem report taht would go striaght to tech support...

     

    Thanks for the advice tho, just wished "report a problem" was what it should be...