1 Reply Latest reply: May 24, 2012 11:22 PM by Bilbo_cheshire
KwarUman Level 1 Level 1 (0 points)

I was playing a song and skipped to the next and my ipod stopped playing music.  It could go through the menus but would not play.  I tried to reset but now it wont open and says go to suport page.  How can I fix this?

  • Bilbo_cheshire Level 4 Level 4 (1,770 points)

    Do the Hard Reset

    1. After charging till full charge, at least 2 hours (preferably 4 hours)
    2. Toggle the Hold switch, make sure you dont see the red mark when you do the  next step
    3. Reset the iPod -> Press Menu and Center button simultaneously for about 10 secs or till the Apple Logo comes ON
    4. Then release the buttons
    5. Select your preferred language.

    Here is the Apple support Article on the 5Rs