Previous 1 2 3 Next 63 Replies Latest reply: Jun 5, 2012 8:31 PM by BradPDX
BradPDX Level 1 Level 1 (60 points)

This has me stumped. I have several Apple devices using my iTunes account, but only my iPhone is giving me grief lately.

 

iPhone 4S

iOS 5.1.1

iTunes Match is ON for music (does not affect podcasts in theory)

 

Recipe:

  1. Search for podcast I want to download using iTunes store app
  2. Find it and click on name to see episodes
  3. Results screen loads partially, then does nothing. Can see list of episodes, but cannot activate "Download" buttons.
  4. Wait for a few minutes. Wait a lot of minutes. Nothing changes, but network activity indicator is spinning around next to WiFi indicator.
  5. Quit iTunes app
  6. Restart app and it crashes
  7. Lather, rinse, repeat

 

I usually listen to episodes of the same 5 or 6 podcast series, like most folks. I was able to grab any of them directly from the iPhone before, but in the last few days it simply can't be done.

 

Clue: I CAN download music. I can pay for it. Just can't get podcasts.

 

What I've tried:

  • Log out and back in to store
  • Turn iTunes Match off and back on
  • Restart iPhone

 

No joy. Any ideas before I contact Apple support??


iPhone 4S, iOS 5.1
  • AnaMusic Level 9 Level 9 (57,060 points)

    Try this...

     

    Sign Out of your account... Close All Open Apps... Perform a Reset and Try again...

     

    Press and hold the Sleep/Wake button and the Home button at the same time for at least ten seconds, until the Apple logo appears. Release the Buttons.

     

    http://support.apple.com/kb/ht1430

  • zbuck Level 1 Level 1 (0 points)

    I have this problem too.  I was actually able to download one podcast (This American Life) but none of the others work.  The app either freezes, or crashes.  If somehow the app does not crash or freeze, the download buttons do not activate, and then after a minute or so it crashes.  I have tried a reset.  I also just downloaded the new iOS. Nothing has changed.

  • BradPDX Level 1 Level 1 (60 points)

    I am happy to try resetting the iPhone again, but my hunch is that will not solve the issue - see below.

     

    I can now report that the problem also exists on my iPad, with identical symptoms. Hence it appears that I cannot download podcasts on either of my iOS devices, but I can do so using iTunes on my Mac.

     

    This points to an issue with my iTunes store account that is somehow gumming up the works on iOS devices. My next move is to contact Apple to see what can be done.

     

    Zbuck, it sounds like you have the same issue as me.

  • Random_Tangent Level 1 Level 1 (0 points)

    I'm having nearly the same issue. It only affects certain podcasts. I wonder if it has something to do with the way the RSS feeds are resolved.

     

    All of the podcast listings that cause a freeze for me have lots of episodes (75-150+) are being pulled from feedburner instead of directly linking their original feed. That might not mean anything, but it might be the reason why the iTunes app chokes when it displays the info.

     

    In my particular case, it's all Nerdist Industry shows that freeze up (Nerdist Podcast, Indoor Kids, You Made It Weird, etc.). Some of the newer Nerdist Industries shows (with 5-10 episodes) don't freeze up.

  • BradPDX Level 1 Level 1 (60 points)

    Random - I dunno. I am navigating to the podcasts one of two ways:

     

    1. Use the "Get more episodes" link in the Music app
    2. Search for podcast within store

     

    Either was is a fail, so I don't think feedburner is involved.

     

    BTW, I get stuck on the Nerdist shows as well. Also NPR's Planet Money.

     

    Sidenote: I can browse and download non-podcast content, but VERY slowly. I just downloaded the new M. Ward album as a test. It took a very long time for the iTunes app on the iPad to navigate to the album via search, but it eventually got there. Once there, the download of 12 tracks went normally.

     

    So, my store account works, it's simply become almost unusably slow. I am on pretty fast internet connections: 50mbps here at my office, 25mbps at home, both using robust 802.11G WiFi. That is clearly not the bottleneck!

  • henduck Level 1 Level 1 (0 points)

    I'm seeing the same thing... and it does appear to only be podcasts with a large number of episodes.  I first noticed it on the Comedy Bang Bang podcast. 

     

    Looks like this:

    http://www.divshare.com/download/17680634-944

    [url=http://www.divshare.com/download/17680634-944][img]http://www.divshare.com/img/thumb/17680634-944.PNG[/img][/url]

     

    I can even download them on my laptop and sync to the iPhone... just not working on the iTunes store app on the phone.  (and the "Get More Episodes" trick didn't make any difference for me).

     

    I just started noticing this about 2-3 days ago.

  • BradPDX Level 1 Level 1 (60 points)

    henduck (I like that handle!) - this is precisely what I see. And yes, it started about 2 or 3 days ago.

     

    Update: after successfully downloading an album of music (slowly, see above) I tried again to grab some Planet Money podcasts. No joy.

     

    I have a hunch that the problem is on Apple's backend with certain accounts, but of course can't be sure.

  • canadianstarbuck Level 1 Level 1 (60 points)

    I have the same problem. I search for a podcast ( iPhone live or tii )

    and once I selected the podcast it tries to sync for minutes and minutes without results.

    Sometimes it freezes. I will investigate more on this.

  • rainking08 Level 1 Level 1 (0 points)

    I am also having the same problem. Very frustrating.

     

    iOS 5.1.1

  • seanfromtwickenham Level 1 Level 1 (0 points)

    This is also an issue for me, on top of which the battery life has suddenly started draining in 3-4 hours when on standby!

  • mmfranks Level 1 Level 1 (0 points)

    I'll add myself to the list of people having this problem.  Not just for podcasts, but for all iTunes Store content.  It is very frustrating indeed.  I started noticing it before I updated to 5.1.1 though.  Before the update it would eventually snap out of it and I could download podcasts and make purchases.  After the update: nothing.

     

    iOS 5.1.1 on iPhone 4

  • robotspacer Level 1 Level 1 (55 points)

    I'm having the same issue here. It's not limited to podcasts for me—pretty much anything. On iPad it happens on the search results page or when trying to view an album. On iPhone the search results page loads fine, but albums have the same freezing problem.

     

    Some other things I've noticed:

     

    • It's happening on most, but not all, of our devices. iPad 3, iPhone 4S, and white iPhone 4 all freeze up. But my black iPhone 4 does not. They all have iOS 5.1.1 installed.
    • It's happening on devices logged into different accounts, and logging out hasn't helped. The one device that works fine is using the same account that other devices are using.
    • I've tried turning off Wi-Fi on my phone and changing the DNS settings on my iPad. Neither made a difference.
    • I've tried force-quitting the app, restarting the device, etc.
    • Console logs show nothing related to the problem.

     

    We'll probably have to wait for Apple to fix the problem, though it is odd that some devices, even on the same network, are working fine.

  • BradPDX Level 1 Level 1 (60 points)

    @robotspacer - sounds like what I am seeing on both iPhone 4S and first-gen iPad, each running iOS 5.1.1. I haven't tried my wife's iPhone 4S yet - I'll do that to see if her account is similarily affected.

     

    I agree that this is most likely Apple's problem at the backend, and it will suddenly "fix itself" shortly. It's a nuisance, but not the end of the world.

  • magoo_mch Level 1 Level 1 (0 points)

    I have the same issue with the iTunes App and have also noticed that the battery life has shortened significantly.

     

    iPhone 4 running latest version of iOS.

Previous 1 2 3 Next