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  • BradPDX Level 1 Level 1

    Update 3: Bought a new iPad yesterday to replace my pokey first-gen iPad. Feels at least 10x faster, very nice.


    Alas, this issue remains, and so I am certain it has nothing to do with individual devices. If I disable iTunes Match, things work properly. Once I turn it ON, I can no longer access or download anything from the iTunes store that displays more than about 12 track items.


    I wonder if the trigger isn't iTunes Match per se, but rather the number of objects in the Library. With iTunes Match, my full library of about 21,000 tracks is available.


    How large are the libraries of users commenting on this thread?

  • robotspacer Level 1 Level 1

    I agree that it seems to be tied to the size of the library. If I turn off iTunes Match I have around 300 songs, and the store loads fine. If I turn it back on and then wait for all 13,000 songs to appear in my library, the store starts freezing up again.


    At least I have a temporary workaround for the problem now!

  • canadianstarbuck Level 1 Level 1

    On my side I don't even have iTunes match and the problem is still around.

    I doubt it would be the iTunes match.



  • BradPDX Level 1 Level 1

    @canadianstarbuck - how many tracks are in your library, regardless?

  • canadianstarbuck Level 1 Level 1

    I have over 2500 tracks in my iTunes librarie



  • mattp2112 Level 1 Level 1

    I am having the same issue on iPhone and iPad as well. I can search albums in the iTunes store app but when I click on an album it half the tracks load the other half is greyed out. I cannot preview or purchase and the wheel keeps spinning on top. I have 25k songs in iTunes match. Well more than half is matched the rest is uploaded and purchased. I was on the phone with tech support for over an hour. They tried everything from re-booting my devices, re loading iTunes match to using my back up. Nothing worked it ended with me sending them a video of what happened.

  • bgranc Level 1 Level 1

    Same issue... two iPhones (4/4s) and one iPad (2). Large library (8k or so), match enabled on one iPhone, not on other/iPad. iTunes store barely usable on all 3 devices right now. In general, on the match enabled phone I feel like use has slowed and I have been experieincing more crashes of native apple apps then ever before.

  • BradPDX Level 1 Level 1

    The theory I am working on (I just need more time to horse around with it) is that a large Music library on the iOS device might be the trigger. iTunes Match might be a red herring, as it has the effect of increasing your library size.


    On my iPhone, if I turn iTunes Match OFF then the library is perhaps 500 tracks. If I turn it ON, then I see all 18,000+ tracks that are stored on iCloud. I am wondering if that difference of scale is the issue.


    I have 3 iOS devices, I just need more time to configure this and that.


    I am in ongoing discussions with Apple Support. So far, nothing interesting.

  • k6adams Level 1 Level 1

    Also have the same problem with some NPR podcasts, and I too have a large I tunes Match Library. I will try turning off match and letting you know how that works.

  • Rolf Asphaug Level 1 Level 1

    Same problem here, and turning off iTunes Match and restarting Music didnt help. Onward through the fog!

  • mattp2112 Level 1 Level 1

    Anyone having any luck with apple? I have a case # but the apple rep I am working With is on vacation until next week. This is frustrating

  • Bla-Bla Level 1 Level 1

    Same here. Help, Apple!

  • Rolf Asphaug Level 1 Level 1

    Thanks for starting this thread Brad - and your sense of humor. I have submitted a ticket and since I'm So influential I'm sure we'll have a fix immediAtely if not sooner.

  • kalmdown Level 1 Level 1

    Having same problem with iPhone 4.


    - In iOS iTunes search I leave  Marketplace in the search field.

    - In the morning I back out of the latest Marketplace podcast to the search page and  choose Marketplace Morning Report from the results.

    - (Would like iOS iTunes to auto DL these each day when they become available...until then this is what I have to do)

    - In the morning I back out of the latest Marketplace podcast to the search page and  choose Marketplace Morning Report from the results.

    - In the evening Marketplace I back out of the Mrning Rpeort podcast to select Marketplace.


    - Some time a week or so ago the listing pages for these podcasts became slow, unresponsive and crash prone.

    - Often on the listing page I just get teh back button and nothing happens. In this cercumstance I have to reboot.

    - Sometimes the podcasts listing comes in but the Free button background does not render.

    - Sometimes iTunes crashes out and I have to start again (When it comes back it usually at the listing page for the previous results.


    iTunes is being extremely ungraceful...would expect it to handle these situations better.

  • bagofbeef Level 1 Level 1

    Same problem for me.  Everything looks like this:




    Thanks for that iTunes feedback link, though!  Hopefully a fix comes soon.