HT203433: Get help using Automatic Downloads for purchased Apps, Music, and Books

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Frederictokyo

Level 1 (0 points)

Q: Problem with purchase on itunes

I purchased one song on itunes and the downlaod didn't work (a message was displayed saying that the file was corrupted). the amount of the purchased though, has been debited from my account. Thanks.

Posted on May 16, 2012 6:26 AM

I have this question too

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by varjak paw,

varjak paw May 16, 2012 7:14 AM in response to Frederictokyo
Level 10 (169,890 points)

May 16, 2012 7:14 AM in response to Frederictokyo

If the track is showing in your iTunes library, delete it and then try re-downloading it again from the Purchased area. See:

http://support.apple.com/kb/ht2519

If the problem persists, go here:

http://www.apple.com/support/itunes/contact/

and follow the instructions to report the issue to the iTunes Store.

Regards.
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HT203433: Get help using Automatic Downloads for purchased Apps, Music, and Books

Q: Problem with purchase on itunes

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by varjak paw,

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