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SkyBlueDonkey Level 1 (0 points)

Please can anyone help.  I had a new iPhone 4S and set it up immediately with an iCloud account.  However, it doesn't matter what I do, Find My iPhone WILL NOT see it.

 

Frustrated!!!! 


iPhone 4S, iOS 5.1.1
  • Rojmer Level 4 (1,485 points)

    Did you install the Find My iPhone app on the phone?  Also, is the phone connected to WiFi?

     

    I believe both are necessary for Find My iPhone to work

  • pvonk Level 6 (13,722 points)

    The Find My iPhone app has nothing to do with setting up the service.  It's only an app to track devices.  Have you gone into settings>iCloud and turned on "Find My iPhone" (near bottom of page)?  This will turn on the service.  You do not need to be connected to wifi either.  (Last weekend, I was able to track my wife on the Mass Turnpike - clearly she did not have wifi connectivity there!).

  • SkyBlueDonkey Level 1 (0 points)

    Thanks for the suggestions guys.  I've done all those things, even deleted and reinstated my iCloud account, and it still doesn't find the freaking thing.

     

    That's why it's SO frustrating, because it shouldn't be this hard!

     

    It really isn't rocket science :-(

     

    SBD

  • Defiled Level 2 (385 points)

    Absolutely it shouldnt be rocket science,

     

    If it isnt finding your iPhone, have you tried a different web browser?

     

    Have you tried using the Find my iPhone app on a different iOS device- if so does it locate it there?

  • SkyBlueDonkey Level 1 (0 points)

    Yup!  Lucky enough to have access to an iPad2 and tried it there ... didn't work :-/

     

    Funnily enough, I can't see the iPad either, and yet both devices can back up to iCloud.

     

    Go figure!!!

  • paulcb Level 6 (19,110 points)

    Do you have Find My iPhone turned on under Settings > iCloud?

  • SkyBlueDonkey Level 1 (0 points)

    I certainly do.

     

    Just to be clear, I've already done the following.

     

    a) set up an iCloud account (the one I'm using here)

    b) installed 'Find my iPhone' on both the iPad and iPhone.

    c) enabled Location Services (then disabled and enabled it again to make sure)

    d) enabled 'Find my iPhone' in Settings (then disabled and enabled it again to make sure)

    e) took a backup of the iPhone to iCloud to make sure I was connected

    f) DELETED my iCloud account, and went through the whole process again.

    g) disabled and re-enabled wifi in case it was that

    h) set a reminder on the iPhone and checked on www.icloud.com to see if it had updated (it had)

    i) I even checked the date settings because it was mentioned in the troubleshooting guide!!!

     

    I honestly don't know what else to try.  I've Googled to see if anyone else had a similar problem , but can't find anything other than the 'how-to' pages on apple support.  It's as though I'm the only one to ever get this problem. 

     

    Baffled!!!

     

    SBD

  • Gabexi Level 1 (0 points)

    I had the same problem, but fortunately for me I found my answer in another Mac forum.  I'm not sure if it applies to you, but I thought I would mention it anyway.

     

    I was signing into iCloud with my apple ID and getting your same problem, so then I took that advice and tried signing in with my old Mobile Me sign-in instead and it worked. 

     

    Now my iPhone, and now that I did that with my other devices,  all show up now.  It was sooo frustrating for a bit, but it worked. 

     

    Best of luck.

  • actalis Level 1 (0 points)

    Same problem here, I can see my Ipad, my wife's iphone 4S but no sign of my iphone4S or iphone3GS... We're all signed up in the cloud sharing photostream and find my phone... 

  • bmbutler Level 1 (0 points)

    I am having the same problem with the app not finding my iPad 3 and iMac.  It has nothing to do with your network, router or DSL connection.  Others can come in my home and find their devices when they use the app from their device.  And yes, like the poster, I have done everything (even resetting my iPad) and still nothing.  There is something wrong, but Apple is SILENT about it.

  • Miminemartin Level 1 (0 points)

    I had this same problem with my iPad3 since I purchased it a month ago. Today, I went under settings, ICLOUD, then find my iPhone and disabled and enabled the switch. It then asked to allow to use location, etc. THAT WORKED. I know you enabled and disabled many times, but was it just under settings, LOCATION, find my iPhone?  This was specifically under settings,  ICLOUD, Find My iPhone. Mind you, the switch was ALREADY ON when I tried this, but it hadn't been working until today.

  • Filthy11 Level 1 (0 points)

    i just went through the same **** your talking about,all i did was go into itune with your iphone connected,and uninstall find my iphone and sink it and then reinstall it and it worked,hope it works,ime rapped

  • Tomas Obrigado Level 1 (0 points)

    Such an easy and silly fix for my iPhone 4S. Under iPhone-->iCloud-->Settings, I simply scrolled to the bottom and slid the "Find my iPhone" slider from "on" to "off" then back "on." All my mobile devices (4 iPhones, 2 iPads and MBP) immediately picked it up.

  • teejay47 Level 1 (0 points)

    Did any of this work for U? I tried all but still nothing. Before I had this problem my device was listed but it was always "offline" which is weird since I'm on the device looking at my other ones.

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