rona37
Level 1 (0 points)

Q: Trouble installing Safari Update On Windows

I'm havind trouble installing a Safari update.  I keep gettting a message "Could not open key" followed by a series of identifying numbers.  Installation then rolls back.  I was having this problem with a Quicktime update but was able to overcome it by going to the website and downloading the update.  I am using Windows Vista.

Safari, Windows Vista

Posted on May 16, 2012 8:53 AM

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rona37

Q: Trouble installing Safari Update On Windows

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  • by b noir,

    b noir b noir May 16, 2012 3:21 PM in response to rona37
    Level 9 (72,129 points)
    May 16, 2012 3:21 PM in response to rona37

    I keep gettting a message "Could not open key" followed by a series of identifying numbers.

     

    Doublechecking before proceeding ... is that key of the following form?

     

    UNKNOWN\Components\[LongStringOfLettersAndNumbers]\[LongStringOfLettersAndNumber s].

     

    (The \Components\ part is pretty significant ... there's a similar one that can hit folks which mentions \Source List\Media\ instead.)

  • by rona37,

    rona37 rona37 May 16, 2012 5:16 PM in response to b noir
    Level 1 (0 points)
    May 16, 2012 5:16 PM in response to b noir

    Thanks for responding.  The message actually says-

                                        

    Could not open key!  UNKNOWN\components\ [long series of letters and numbers]  Verify you have sufficient access to that key or cobtact your support personnel

  • by b noir,Helpful

    b noir b noir May 16, 2012 5:29 PM in response to rona37
    Level 9 (72,129 points)
    May 16, 2012 5:29 PM in response to rona37

    Many thanks.

     

    Variations of this sort of thing can hit itunes for Windows installs too (usually on 64-bit systems). I've got a user tip for the iTunes for Windows variation.

     

    So, let's try Steps 2 through 17 from that user tip:

     

    "Could not open key: UNKNOWN\Components\[LongStringOfLettersAndNumbers]\[LongStringOfLettersAndNumbe rs]" error messages when installing iTunes for Windows

     

    ... and then try another Safari update. Does it go through without the error message this time?

  • by rona37,

    rona37 rona37 May 16, 2012 6:16 PM in response to b noir
    Level 1 (0 points)
    May 16, 2012 6:16 PM in response to b noir

    Actually no.  I uninstalled Safari, followed all 17 steps; on step 14 select administrators and click apply the following message came up "Registry Editor could not set owner on the key currently selected, or some of its subkeys".  I tried reinstalling Safari and got the same message as before.

  • by rona37,

    rona37 rona37 May 17, 2012 9:16 AM in response to b noir
    Level 1 (0 points)
    May 17, 2012 9:16 AM in response to b noir

    I went throgh the Regedit procedure again but on step 12 instead of selecting Advanced I gave full control to all selections since I am the only one that uses the computer anyways.  I then ran Safari update again, it worked with no error messages and I now have Safari back.  Thank you for all your help!

  • by b noir,

    b noir b noir May 17, 2012 1:33 PM in response to rona37
    Level 9 (72,129 points)
    May 17, 2012 1:33 PM in response to rona37

    I went throgh the Regedit procedure again but on step 12 instead of selecting Advanced I gave full control to all selections since I am the only one that uses the computer anyways.

     

    Excellent news! Glad you got things working again, and many thanks for reporting back with your resolution.