Google SketchUp uses a Safari web dialog window for the Dynamic Components feature. After installing the update that was pushed out around May 14-ish, the text boxes in the web dialogs have a black background, making them essentially unusable. There is text in the text boxes, but it's black too. Any ideas about this?
MacBook (13-inch Aluminum Late 2008), Mac OS X (10.6.8)
Hi Peter ...
Try deleting the cache associated with Safari.
Go to ~/Library/Caches/com.apple.Safari/Cache.db.
Move the Cache.db file to the Trash.
Quit then relaunch Safari to test.
Thanks for the suggestion Carolyn. I don't have any entries in Caches for com.apple.safari. I cleared the cache in Safari but that doesn't appear to have had any effect. I'm guessing that's not the same thing as what you suggested.
Peter ...
There are two libraries..
One is root denoted by: /Library
The other is your user account denoted by: ~/Library (Tilde) character represents your Home folder
Open the Finder.
From the menu bar top of your screen click Go > Go to Folder
Typs this in exactly as you see it here: ~/Library/Caches/com.apple.Safari/Cache.db
Click Go
The move the Cache.db file to the Trash.
Quit then relaunch Safari to test.
Thanks again Carolyn, with your help I found that and deleted it. Still the same issue in SketchUp. I know that there are several SketchUp users now reporting the same issue, and they all seemed to start over the last few days. SketchUp didn't release any updates, the only change has been on the operating system/browser side. But it looks like it might be a somewhat arcane bug.
Please let me know if you have any other suggestions. Much appreciated.
-p
Ok..
From your Safari menu bar click Safari > Preferences > Privacy
Click: Remove All Website Data
Quit then relaunch Safari to test.
Did that, twice just to be sure. Still the same.
The Safari web dialog used in SketchUp is customized in some ways, eg the chrome is stripped off. But underneath the hood it's Safari. I wonder whether there is a customization to the chrome that SketchUp did and didn't show up until Safari was updated. Or something like that...
I'm attaching a screengrab of the web dialog just to make sure you're understanding what I mean.
Thanks again!
Have you considered using Google Chrome instead of Safari since it's a Google product?
And try Google help > http://support.google.com/sketchup/?hl=en
LOL, I wish! Chrome's my main browser. Safari is the only web dialog alternative in SketchUp on the Mac, just as IE is the only alternative for SketchUp on Windows. They had to go with the native browser in each case. It's an edge case that I think the SketchUp folks are going to have to solve. Painful.
Your help has been greatly appreciated Carolyn.
Apparently this is showing up in other places now too. If you have the attention of Apple support folks, you may want to bring it to their attention. May not be the edge case I thought...
I'm not very helpful for this.. 😟
Peter... check Safari > Preferences > Extensions. If you have any installed, turn that OFF, quit then relaunch Safari to test.
Black text fields in browser after OSX 10.7.4/Safari 5.1.7 updates < from that link
You're running Snow Leopard v10.6.8 so it's not Mac OS X specific.
Peter... you can provide feedback to Apple developers here > Apple - Safari - Feedback
Turned off all extensions. Still the same. I'll let the Apple support folks know. Thanks for the link. I'm sure that the Google folks will let Apple know. Some of them are still on good terms. 🙂
Thanks again!
Welcome Peter 🙂
Did your issue with the black backgrounds ever get resolved? I am using Safari (and other apps) and have the same issue. Not sure if it happened after an automatic update in May 2012 or not but I just noticed it last week. Thanks for any help.
I have the same problem using a program called Quosa (a liteature searching program). Quosa uses Safari on a mac as a web browser.
When going to PUBMED in quosa, single citation, the text boxes are black.
BUT, if I use Safari itself, the boxes are white.
http://www.ncbi.nlm.nih.gov/pubmed/citmatch
This started with the latest update Version 5.1.7 (6534.57.2)
Quosa indicated that they are waiting for an Apple update to solve the problem.
text box has a black background (Google SketchUp)
