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I have an Xserver running Snow Leopard Server that will not keep ports open to allow Backup Exec 2012 to perform a backup. I need port 10000 and a range of ports to be open and to remain open. I was able to open 10000, but it closed after about 20 minutes and the backup failed. I have shut off the firewall as I am behind a good one and only need to communicate internally in this case. Any ideas?
Xserver-OTHER, Mac OS X (10.6.7)
Do you have evidence that the 10.6 server firewall is somehow reactivating or reconfiguring itself? (That would be unusual.)
This behaviour could very easily be a result of the Backup Exec 2012 package timing out and exiting, or otherwise falling over with an error, for instance.
Did the TCP port close, or did the network hit an error or an intermediate router or firewall trigger this?
What's the network topology between the source of the backup (backup client) and the Xserve server box?
Check the logs. For the firewall. For the Backup Exec 2012 package. For something else.
Check the patch level for OS X Server (your footer lists 10.6.7 and 10.6.8 is current), and see if there's an update for the backup package, too.
Consider calling Symantec support for assistance, too.
You could also confirm in the terminal that your firewall is in fact off.
sudo serveradmin status ipfilter
If you get the "off" response, then it's not your firewall blocking the traffic.
I agree with MrHoffman. There's likely something in the logs that's telling you what's going on.
-Graham
tcp ports not staying open in OS X 10.6 Server
