13 Replies Latest reply: Jul 5, 2012 11:48 PM by tpearsall
ILG8 Level 1 (0 points)

Hi there,

 

Can someone please help.  My IPhoneS stopped working right after I did the latest update which was yesterday.  Now, the phone does not work at all.  When turned on, the screen shows a picture of USB cable pointing to the ITunes logo.  I have tried just about everything, and cannot get it working. It's like it is frozon.  My ITunes does not recognize my device.  Cannot dial out either. I desperately need to get it working.  Can someone please help me. 

 

Thanking you in advance for your help.  :-)


iPhone 4S, Windows XP, How can I fix this? Please help.
  • diesel vdub Level 7 (21,995 points)

    Do as it suggests and connect it to a computer to restore it.

    If iTunes is not detecting the device, place it in DFU mode (google it) and restore.

  • katkake Level 1 (0 points)

    That happened to me yesterday and I went and restore my iphone now I cant conect to my WiFi my music is gone and the ring tones I am still trying to get this solved.

  • diesel vdub Level 7 (21,995 points)

    Media and ringtones should be in iTunes, simply connect the device and sync the content back.

     

    As for the Wi-Fi, simply enter the password for the Wi-Fi access.

  • katkake Level 1 (0 points)

    I did enter the password for the Wi-Fi and is telling me unable to join the network, I went to setting and reset network settings nothing

  • diesel vdub Level 7 (21,995 points)

    The next step would be to power cycle the router to see if that rectifies the issue.

  • katkake Level 1 (0 points)

    I did  it and nothing still the same is there anything else I can do? I can see my network but is not letting me join, I wish I didnt do this update! I will stop by AT&T to see if they can check the iphone since is only 2 month old.

  • diesel vdub Level 7 (21,995 points)

    The update did not do anything.

    AT&T cannot and will not do anything, they do not provide support for iPhones, Apple does.

    The issue is not with the iPhone or iOS if you've reset network settings and tried forgetting the Wi-Fi Network, it is specific to the network.

     

    Check the settings on the router, try disabling the security settings first... that will clarify the issue is not with the device but rather the Network.

  • katkake Level 1 (0 points)

    Thank you!! I tried reseting my router for the second time and this time work! I am happy thank you again for your support!!

  • ILG8 Level 1 (0 points)

    I've tried everything.  Still stuck in recovery mode.  Any other suggestions?

    Thank you so much, and I really appreciate the help.

  • katkake Level 1 (0 points)

    Plug it in and in your i tune go to your phone and restore it making sure you have your options marks I did it and it works if you have Wi-Fi trouble just reset the router it happened to me and is back to normal I hope this help.

  • ILG8 Level 1 (0 points)

    Thanks for the suggestion Katkake, however that does not work for me. That's why I am posting my question. My ITunes does not recongnize my IPhone.  So I have no way of restoring it.  If I did, I would have already done it. 

    Third day now without a phone.  This is getting annoying.  Anyone else have any suggestions? Please help. 

     

    Thanks

  • diesel vdub Level 7 (21,995 points)

    If iTunes is not detecting the device, place it in DFU mode (google it) and restore.

  • tpearsall Level 1 (0 points)

    ILG8 what did you have to do here?? The same thing is happeing to me??!!