Itunes hangs on accessing itunes store and other problems

Question

Itunes hangs on accessing itunes store and other problems

I haven't been able to connect to the Itunes store for over a month on my new desktop. I have tried the DNS flush and everything else recommended in the forums. When I try to login to the Itunes store continually says "accessing Itunes Store" but it never moves beyond that after hours. Additionally, Itunes hangs in step 2 of 5 "Backing Up" and never progresses to step 3.

I recently bought a new computer. Can my trouble be at all related to the Iphone having some preferences associated with the old computer?

This is extremely frustrating. Any help would be most appreciated.

iPhone 4, Windows 7

Posted on May 16, 2012 9:36 PM

Reply

Answer 1

Best reply

wiclee

Level 5

6,992 points

May 16, 2012 9:37 PM in response to EdmundfromATX

Close your iTunes,

Go to command Prompt -

(Win 7/Vista) - START>PROGRAMS>ACCESSORIES, right mouse click "Command Prompt", choose "Run as Administrator".

(Win XP SP2 n above) - START>PROGRAMS>ACCESSORIES>Command Prompt

In the "Command Prompt" screen, type in

netsh winsock reset

Hit "ENTER" key

Restart your computer.

If you do get a prompt after restart windows to remap LSP, just click NO.

Now launch your iTunes and see if it is working now.

If you are still having these type of problems after trying the winsock reset, refer to this article to identify which software in your system is inserting LSP:

Apple software on Windows: May see performance issues and blank iTunes Store

http://support.apple.com/kb/TS4123?viewlocale=en_US

Reply

Answer 2

May 16, 2012 10:20 PM in response to wiclee

Thanks for responsing. I tried it and it did not fix the problem.

Reply

Answer 3

wiclee

Level 5

6,992 points

May 16, 2012 10:26 PM in response to EdmundfromATX

Have you run Autoruns.exe? Any winsock providers other than Apple's Bonjour?

Reply

Answer 4

May 17, 2012 9:38 PM in response to wiclee

I haven't and I'm not familiar with them. What should I be looking for?

Reply

Answer 5

wiclee

Level 5

6,992 points

May 17, 2012 9:48 PM in response to EdmundfromATX

The link in my first reply provided explanation to download Autoruns from Microsoft website.

Reply

Answer 6

May 18, 2012 6:51 AM in response to wiclee

That was it! I ran autoruns and there was a conflict with Bigfoot Network Killer. Updated driver and all is well. Thank you!

Reply

Answer 7

wiclee

Level 5

6,992 points

May 18, 2012 7:36 AM in response to EdmundfromATX

You're very welcome. :-)

Reply

Answer 8

khisanth

Level 1

4 points

Jul 1, 2012 6:34 AM in response to wiclee

Thanks for this, this worked for me !!! Tried EVERYTHING else that Apple suggested, but they didnt suggest this!

You have made my day, cheers!

Reply

Answer 9

Who Dark

Level 1

0 points

Jul 14, 2012 9:09 PM in response to EdmundfromATX

Thank you very much.... I had the same problem, and it's solve the problem. 🙂

Reply

Answer 10

CJMLB

Level 1

0 points

Jul 26, 2012 10:39 AM in response to wiclee

You got me out of a bind. Thanks kindly!

Reply

Answer 11

Jul 31, 2012 6:00 PM in response to wiclee

Hi.

This worked for me too but the conflict was with Windows Live Essentials which I just uninstalled as I don't use anyway.

However it seems strange that iTunes was working fine for me one day and then started having all these problems the next - I wonder if this was because of a Windows update?

Anyhow, thanks very much

Reply

Answer 12

Aug 16, 2012 1:55 PM in response to wiclee

I have the same problem... I own a windows computer with the most updated iTunes on it... and I ran autorun (and tried all the comments suggested before that)... it only came up with Apple's Bonjour thing... nothing else... I don't know what's wrong with my iTunes...

Reply

Answer 13

Aug 16, 2012 5:59 PM in response to alexjames10000

I thought that the auto runs solution had fixed my problem but it hadn't. Itunes still freezes when backing up or downloading music & pictures to my iphone. After deleting windows live essentials, all I see in the winsock now is bonjour also.

Very strange because it was working fine one day and then these issues started the next day.

Reply