Unable to uninstall apple software update

The error message is "There is a problem with this Windows Installer package. A program required for this install to complete could not be run. Contact your support personnel or package vendor."

The Iphone software update server could not be contacted. Make sure your network settings are correct and your network connection is active, or try again later.

This is my problem and I hope for assistance.

Hi Noir,

Thanks for your reply. I tried the link you post and all my software is up-to-date but my itune still in error.

I tried to run diagnose and there is a problem reflecting on my connection to itune store.There is a red botton on "Secure link to itune store failed." I tried to click the help button by the side it show me

iTunes Help is unavailable because your computer isn’t connected to the Internet.

To view iTunes Help, make sure you’re connected to the Internet, then choose iTunes Help from the Help menu.

I tried to check for update on itune and tried the itunr help all is unavailable to me due to internet connection problem. I tried turn off my firewall and stuff but all my programs are working fine except the tune.

Thanks for the help. Needed more, please advice 😟

Hi Noir,

Thank you so so so much, I'd found the cause of the problems. In the Winsock I just uninstall the other software and wa la, everything back to normal again. Thank you for your help and I really really appreciate.

Cheers,

Shawn