Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Sync issues between iCal and Blackberry

After the recent software update (15/16 May), I am having issues syncing iCal with Blackberry Bold. New entries on iCal do not sync to Blackberry. However, entries on BB do flow through to iCal. There are no issues with syncing contacts between iMac and BB.

I am using Blackberry Bold 9780 and iMac with osx 10.7.4.

iMac, Mac OS X (10.7.4)

Posted on May 17, 2012 12:22 AM

Reply
23 replies

May 28, 2012 6:25 AM in response to rajiv001

I have the same problem. it looks like iCal is not pushing data to the sync services correctly. I used an Apple app called Syncrospector to see and the entries I was adding in iCal werent showing up there. Which is why is isnt syncing. Called RIM and their support verified that as they are seeing a bunch of calls because of the 10.7.4 update is messing something up.

May 31, 2012 9:24 AM in response to appleboi13

Unfortunately I can't answer but these are my two issues.


I use (or I'd better say used to) Spanning Sync to sync my iCal with Google Calendar. The service stopped working since 10.7.4.


I've then downloaded Busycal. It was a surprise to find all my old iCal events (exactly what was on iCal prior to 10.7.4).

If I add an event on BusyCal, it shows in iCal.

If I add, edit or delete an event it won't propagate on Busycal.


Can't say nothing more but the whole thing looks like a very big issue, and regards more than one product / company...

I think they know what they're talking about!

Jun 1, 2012 2:18 AM in response to appleboi13

After 10.7.4, I agree that data from Blackberry does sync with i-Cal. However, it does not sync the other way around. Any updates, edits or new entries on i-Cal do not sync with Blackberry. This is the issue that I noticed. I am not sure if this is an Apple or BB problem. In any case, it is getting more and more difficult to sync the two systems without running into such problems periodically. For those of us who depend on the reliability of these calendars, missing appointments, etc., causes considerable embarassment. I wish Apple and Blackberry take these issues seriously and resolve them promptly. Technology is supposed to make our lives easier ... and not more difficult.

Jun 4, 2012 6:56 PM in response to rajiv001

Same thing is happening to me. I found a tip on another site to download isync and see if it works on Lion, but I don't think its a permanent solution even if it works. I called apple support but they weren't particularly helpful (said it was a blackberry issue). This type of attitudes may encourage me to go back to a PC when I get a new computer.

Jun 21, 2012 9:37 PM in response to rajiv001

1. I am having the same problem.


2. I had the MacBook Air which I upgraded from 10.7.3 to 10.7.4.

The sync process with my Blackberry Pearl 2 would take forever, but it would successfully sync.


3. On another MacBook Air with a Blackberry Bold, when the upgrade was made from 10.7.3 to 10.7.4, the sync wouldn't work.

I called both Rim and Apple, and it turns out it's a problem with Apple.

When I downgraded to 10.7.3, the sync worked again.


4. Now my problem is that I just bought a new MacBook Air that comes with 10.7.4 and I'm using it with my Blackberry Pearl 2.


The sync doesn't work.

On my MacBook Air, I only have "home" that contains all my appointments in my calendar which I exported to my desktop, then I deleted the "home" calendar (then I recreated a new calendar also calling it "home") hence making the calendar completely clear.

I also cleared all calendar items off my Blackberry Pearl 2.

I opened up Blackberry Desktop Manager and it shows "Home" "Work" and "Reminder".


Firstly I don't have "Reminder" anywhere within calendar.

Secondly, when I made the sync supposedly from a clear calendar on my MacBook to a clear calendar on my Blackberry Pearl, I should be syncing nothing to nothing from nothing.


BUT appointments were transferred to my blackberry AND my MacBook calendar is still clear.


5. Apple, please fix this.

Jul 10, 2012 5:35 AM in response to rajiv001

I'm having the same problem, but I have an Android phone and using Missing Sync as my sync software. Everything worked fine until I upgraded to Lion and then installed the updates. The guys at Missing Sync have been tracking this problem closely because it has affected so many of their users. It has basically made their sync software useless to Mac users. The problem seems to be with the way Apple handles the iCal data. It no longer goes through Sync Services and therefore is not accessible to Missing Sync and other syncing apps.

Apple, please fix this or you are going to make some of us recent converts from PC to Mac regret our decision. It is worthless to have calendar events on iCal and not be able to see them on my phone when I am away from my Mac at a meeting.

Jul 10, 2012 5:51 AM in response to matthew-powell

The support rep I have been working with at RIM verified that its an Apple issue with iCal not pushing the data to the Sync Services. The application does still use Sync Services, or else the Droid/BlackBerry data would not show up in iCal.


He said something along the lines of iCal is not doing a 'fasy sync' when data is put in to it, which makes it impossible for other apps to access it.


Our office just moved over to the Mac system (small office, 12 users). Our Manager opted to keep the Windows machines around 'just in case'. 10 of the 12 users are now back on Windows because of this.

Jul 10, 2012 7:06 AM in response to rajiv001

I was able to get my sync working again by deleting the Calendar Cache file. You can do this by first quitting iCal and your sync app, then going to: ~/Library/Calendars/ and deleting all of the calendar cache files (sometimes there are multiple ones). Start iCal again and it will be forced to sync again with Sync Services.

Again, I am using the Missing Sync app, so it may not work for other third party sync apps, but it is worth a try.

Jul 10, 2012 8:34 AM in response to appleboi13

Here is another thing to try if you have another iOS device. Teh Tech Support guy at Missing Sync says that he has never had a sync problem, but he has always synced with his iPod Touch. I set up a hard sync with my iPad (like described below) to see if it will ward off the sync demons that Apple has put in this latest update.


The last workaround that has been reported to work will only work if you have an iOS device which would be an iPhone, iPad or iPod Touch. What you're going to do is:

  1. Connect that device to your computer
  2. In iTunes, click on the device in the left hand side of the app
  3. Click the INFO tab
  4. Check the box to sync Calendars. If you don't want all of your calendars to sync with the iOS device, then create a calendar in iCal called 'temp' or 'bogus' and set it to sync in iTunes
  5. Sync the device

When the sync is complete, it is reported that the sync between iCal and Sync Services is restored. Its possible that you can delete the 'temp' or 'bogus' calendar now, but its just as safe to leave it enabled.

Sync issues between iCal and Blackberry

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.