Previous 1 2 3 4 5 6 Next 80 Replies Latest reply: Sep 22, 2014 11:45 AM by ChadSD Go to original post
  • gertgerman Level 1 (10 points)

    same problem here. 2 x apple tv's both wifi, both sleep mode disabled. running windows vista 32bit machine with latest fw on all devices. neither the wifi or sleep fix worked for me. Both seemed to at first but within a week problem returned and have to say it's now worse than ever, needing to close and reopen itunes multiple times a day. Nver causes any issues once it's connected, works fine then. strange thing is only my apple tv's seem affected. my ipads, iphones and ipod touch all work flawlessly!

  • jncwarriner Level 1 (0 points)

    Same problem here as well. iTunes needing to be reset or manually started. No fix yet? It's been at least a year and a half from what I can tell searching for this issue...

  • th3r3ds0x Level 1 (0 points)

    I have 3 apple TVs, 2 version 3 and a version 2, setup right now.  I was having this issue for a good while but it finally went away with the lastest version of iOS and iTunes.  I would make sure you've fully upgraded everything.  Seems to be fixed.

  • gertgerman Level 1 (10 points)

    think you're just lucky. Definitiely not fixed. I always update immediately when any updates come out. All devices running latest iOS and newest iTunes on PC, still having same issue.

  • spiffing Level 1 (5 points)

    Mine's also been working perfectly since the last ATV update in September. I'm on a Mac (OSX 10.8.2), perhaps the issue still just affects Windows?

  • SilverSevens Level 1 (0 points)

    Actually the latest update fixed us all.

    I noticed you're from the UK. Maybe something in the programming of the UK's version of software has been overlooked.

    I can't say that it's definitely the issue but it is one of the variants between US and UK customers.

  • th3r3ds0x Level 1 (0 points)

    I'm on Windows and mine is working fine since the last iOS update. 

  • gertgerman Level 1 (10 points)

    well, this is weird. After reading SilverSevens reply I double checked all AppleTV's were uptodate as was itunes. All on the newest version so all correct. However, since then I have not had the issue so dont know what happened there. Anyway, glad its fixed lol!

  • SilverSevens Level 1 (0 points)

    Excellent!! Glad you're all chacked out!!

  • mglambet Level 1 (0 points)

    Not ressolved for me. I have a netstat monitoring connections. When it gets to around 100, everything stops working. I have two apple tv's (all latest firmware). It used to be the one downstairs eating all the connections, however as Apple wireless is generally not fantastic, I moved that on to wired. It seemed to work for a couple of days, but then the connection leak shifted to the one upstairs instead. It takes about 5 hours before the connections max out. I have tried various routers (including two versions apples own airport), and various kit serving itunes. For the sake of troubleshooting I took all non-apple kit out of the mix as it can all be a little sensitive. All have this same bug. Note that this affects home sharing only. I can push music to the apple tvs when the connections are all taken.


    I have now written a little servlet that when you hit the link it restarts itunes. I have added a link to the ipad/iphones so I can remotely bounce itunes. Works well but hardly a fix... Common apple get the basics right. Why was this not thrown out during QA years agp?

  • mglambet Level 1 (0 points)

    For windows bods, here is the powershell to monitor connections:


    $allConns = (netstat -an | findstr 3689 | measure-object).Count


    Stick in a loop and echo out to a file


    I guess you can do something similar in Mac OS with a netstat | grep 3689 | wc

  • dschamis Level 1 (0 points)

    I'm sure that I am going to get slammed for this on this forum, but here goes:


    This problem, among some others, is what caused me to switch to a GoogleTV, and to coin a widely used phrase, "it just works".  I can put all my movies on a NAS device (rather than having to leave a computer running all the time) and stream to them using any one of many apps available for streaming movies.  New ones are coming out all the time and they keep getting better and better.  Meanwhile Apple's "hobby" keeps languishing with known problems for months on end.


    Apple is supposed to be a serious company, not a hobbyist - if its their hobby they should give them away for free - if they are charging people they need to do a better job of supporting them.


    But there is no reason to ***** - I just voted with my feet and my pocketbook.



  • zombielunchbox Level 1 (0 points)

    Hopefully folks will be civil ;-)


    No shame in voting with your wallet though

    many (my friends and I) were able to fix this issue by simply

    configuring the Apple TV not to sleep. As for

    putting your movies on a NAS, you can accomplish

    the same thing with Air Video, a $3 app, that lets

    you transcode on the fly and send videos to your

    Apple TV via AirPlay. Used it for years and it works



    It's good to have options though. That being said

    (puts on Apple fanboy hat) Google TV hasn't exactly

    set the world on fire and the Nexus Q selling for $200

    more than an Apple TV probably means it'll end up

    being a hobbyist device for Google too. If you've

    invested in the iTunes ecosystem it's difficult to make

    the switch. If your content is DVD's you've ripped it's

    easier to be agnostic. Apple really should fix this bug


  • ro75 Level 1 (0 points)

    On top of this problem I have to restart the ipad too all the time to make airplay to work. It is driving me crazy at the point that if I don't find a solution soon I am going to sell everything and buy a different platform!!

  • mglambet Level 1 (0 points)

    I have a better "solution" than my script above. The problem with the script was that homesharing would be jammed but I didnt care as not using the apple tv at that point in time, but I would be happily streaming music from itunes to the airport express. As this doesnt reply on homewharing, as long as you were not trying to control with the remote app it would work fine. The problem was that the script would detect that homesharing had gone pop and restart itunes. Thus my airplay would be interrupted.


    So I went for an alternate solution. This one slightly geeky I know but does the trick. I wrote a servlet that when you hit it, it restarts Itunes. On the Ipad/Iphones/Itouch I added the link as an icon to the home screen. Thus a one click option to restart itunes without having to go upstairs. I aptly named the link "F*ing Itunes".


    This works really well for me.


    Interestingly a friend who was also plagued with this issue has jailbroken his ATV to get "free" movies. This one is not for me as I am a strong believer in people being paid for their work, however it has fixed the connection leak problem. Interesting that hackers have fixed the bug in the apple software. Perhaps they should send it back to apple.


    If anyone is interested int he servlet code then happy to pass on... But you will need to know a tiny amount of setting up a Java app server to get it to work