ipod is disabled connect to itunes

when i turn on ipod i get a messages that states ipod is disabled connect to itunes.

when i connect to computer and bring up itunes i get a message that it cant connect to ipod because its locked with a passcode

you must enter passcode on the ipod before it can be used with itunes.

so ipod wont let me enter passcode or connect to itunes.

ive tried to reset and tried to force recovery mode but neither of those options work either.

any other ideas? any help would be great

thanks in advance

audrey