kimrix

Q: how do i change my rescue email

I cannot change my erescue email.  I have tried what other posters have suggested but do not get the same screen.  Please help

iPad

Posted on May 17, 2012 8:46 PM

Close

Q: how do i change my rescue email

  • All replies
  • Helpful answers

  • by John Galt,

    John Galt John Galt May 17, 2012 9:03 PM in response to kimrix
    Level 9 (50,389 points)
    Mac OS X
    May 17, 2012 9:03 PM in response to kimrix

    Go to https://appleid.apple.com/ then

     

    1. Click "Manage your account"
    2. Sign in with your Apple ID and password
    3. Click the blue link "Add Email Address"
    4. Enter the email address in the field that appears. It cannot be the same as your Apple ID / primary email.
    5. Click the button "Save Changes"

     

    You will need to respond to and follow the instructions in the email sent to that address to verify it. You should get the email immediately. If you do not, check your spam folder. If you use webmail (gmail, etc) you might need to check the spam folder in the webmail's page. Check the webmail page's trash folder also - it is possible for some to delete spam immediately. It is also possible for some to empty the trash immediately, so verify those settings as well.

     

    Once verified, you can delete any email address(es) you no longer need or wish to use.

     

    I don't know what others have suggested but if something in the above does not work please let me know which step is not working for you.

  • by PRHawkeye,

    PRHawkeye PRHawkeye May 23, 2012 11:45 AM in response to John Galt
    Level 1 (0 points)
    May 23, 2012 11:45 AM in response to John Galt

    I'm having the same problem and that doesn't work for me.  My new primary email address is not showing on the 'Manage your Name, ID, and Email Addresses' page at all (I've deleted it as a secondary email address).  I still get the red text error message "This email address cannot be the same as your Rescue Email."

     

    Help!!!

  • by lrod8364,

    lrod8364 lrod8364 May 24, 2012 8:47 AM in response to kimrix
    Level 1 (0 points)
    May 24, 2012 8:47 AM in response to kimrix
    1. Go to https://appleid.apple.com/ .
    2. In the right column, click the link for "Manage your account".
    3. Log in.
    4. In the left column, click the link for "Password and Security".
    5. Answer the security questions when prompted.
    6. In the right column, under the heading "Rescue Email Address", you'll find links for editing or deleting your rescue email address.
  • by Kingy1,

    Kingy1 Kingy1 Jun 6, 2012 6:38 AM in response to lrod8364
    Level 1 (0 points)
    Jun 6, 2012 6:38 AM in response to lrod8364

    and if your me and forget your security questions how do i sort this?

  • by John Galt,

    John Galt John Galt Jun 6, 2012 6:54 AM in response to Kingy1
    Level 9 (50,389 points)
    Mac OS X
    Jun 6, 2012 6:54 AM in response to Kingy1

    If you must answer your security questions before arriving at the page that allows you to change them, you must contact iTunes Support:


    http://www.apple.com/emea/support/itunes/contact.html

     

    You will get a response within a day. Be sure to check your spam or junk email folders for it.

  • by Nicx1037,

    Nicx1037 Nicx1037 Aug 1, 2012 2:47 PM in response to lrod8364
    Level 1 (0 points)
    Aug 1, 2012 2:47 PM in response to lrod8364

    that worked for me thanks!

  • by duestr,

    duestr duestr Dec 23, 2012 11:58 AM in response to kimrix
    Level 1 (0 points)
    Dec 23, 2012 11:58 AM in response to kimrix

    i have a HUGE problem!my primary e-mail was spamed and is lost and i had never verified it but worked everything with that apple id...i have another e-mail now but i accidentally put it as my rescue e-mail and i can't change it because everytime i log in it says about my primary e-mail that isn't verified..HELP?