I purchased an album off the itunes store recently, and one of the songs does not play in full, it stops after about 30 seconds - any idea why, how I can fix it, or how I can complain about it?

I purchased an album off the itunes store recently, and one of the songs does not play in full, it stops after about 30 seconds - any idea why, how I can fix it, or how I can complain about it?

Posted on May 17, 2012 10:40 PM

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1 reply

May 18, 2012 2:47 PM in response to KikiGiraffe

I'd report the problem to the iTunes Store.


Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".


Find the item that is not playing properly. If you can't see "Report a Problem" next to the entry, click the "Report a problem" button. Now click the "Report a Problem" link next to the item.


(Not entirely sure what happens after you click that link, but fingers crossed it should be relatively straightforward.)

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I purchased an album off the itunes store recently, and one of the songs does not play in full, it stops after about 30 seconds - any idea why, how I can fix it, or how I can complain about it?

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