10 Replies Latest reply: Dec 9, 2012 8:36 PM by 87 FXSTCS
nic01car Level 1 (0 points)

i was forced to do a restore as my old computer died and I could not longer access my itunes. After doing this it restored my 2nd generation ipod but now when it syncs in itunes it gives that folder could not be found. I thought it was an issue with my downloads so I erased them all and redownloaded but still giving error. then it prompts to ensure disc drive and internet are working but they are i think.


iPod nano, Windows XP
  • planb77 Level 7 (32,315 points)

    Make sure you are plugging the iPod into a high powered USB 2.0 port and not a USB hub or USB port on the front of your PC as they don't output enough power.

     

    B-rock

  • nic01car Level 1 (0 points)

    Ive checked all three USB hubs and they are working fine. After finally attempting to re-sync it gave me a different error this time after I performe one more restore, it gives me unknown error -124. then it will sync about 5 songs and that is it. I think its missing some software because it gave me a message with three different links to restore software but when I attempt to download it says the file cannot be downloaded from the apple support site. Its an older nano generation 2 version. I dont think I will ever get it to work again

  • planb77 Level 7 (32,315 points)

    Are you talking about hubs or ports that are directly located on your PC? If it's a HUB, then you need to switch to a USB port located directly on the PC itself.  Is this a laptop or desktop PC?

     

    Have you tried a complete uninstall of iTunes yet using the instructions in this Apple support document?

    Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP

     

    B-rock

  • nic01car Level 1 (0 points)

    This is on my laptop sorry for the confusion, all I attempted was to reinstall itunes but never fully disabled or uninstalled all products like quick time etc. I am about to attempt this now and see if it works. I can say one thing I have a new Asus Laptop and when I had the new version of Itunes it had a little shield on it and would say when I opened that it was running in compatabilit mode because the new download was not compatible with my system. I have 64 bit and that is what I selected from Itunes and it gave that error. I am going to retry and cross my fingers hoping it will fix!

  • planb77 Level 7 (32,315 points)

    Sounds good. Let us know how it goes.

     

    B-rock

  • nic01car Level 1 (0 points)

    Well I uninstalled all items and then went through the whole download process again. At first it stated that it was not compatible with my system but I removed the compatability mode and it started to show up normally. But when I would sync with my cord I noticed that it would start the sync then stop. I think the cord was damaged. so I went and purchased a new one today and tada!!!!! Drumroll!!!!! it worked perfectly!!!

  • planb77 Level 7 (32,315 points)

    Glad to hear you managed to sort it out!


    B-rock

  • nic01car Level 1 (0 points)

    Thank you, your feedback helped me in finding the issue and resolving my compatibility issue with itunes.

  • planb77 Level 7 (32,315 points)

    Enjoy that iPod of yours!

     

    B-rock

  • 87 FXSTCS Level 1 (0 points)

    tried to sync my I-pod got   -error124????