Windows PC freezes when my iPad or iPhone is connected

Question

Windows PC freezes when my iPad or iPhone is connected

Hello all,

I'm having a problem with my iDevices when connecting to my Windows PC, it freezes.

It does not freezes automatically, but after a while it does. Sometimes it takes longer and other times it's faster, it doesn't have a pattern.

I've looked up on the internet for a solution but couldn't find anything that looks similar. Also, it's not something related to iOS updates, because as far as I remember, I have this problem since iOS 4.

I'm using a iPhone 4S and a iPad 2, both with iOS 5.1.1, syncing with Windows 7.

Thanks in advance.

Gustavo

PC, Windows 7

Posted on May 18, 2012 5:19 AM

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Answer 1

Rudegar

Level 10

170,862 points

May 18, 2012 8:00 AM in response to Gustavo Calonio

could be your itunes install which have become corrupt

or your usb drivers that needs to be reinstalled or updated these drivers would be on the maker of your computers web site

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Answer 2

May 21, 2012 5:05 AM in response to Rudegar

Thanks for the answer, Rudegar.

I've already tried this but the problem remains.

I believe it's a conflict between my iDevices and something on my Dell Latitude E5410 (I had the same problem on another laptop of the same model)

Is there any crash log on windows that I could use to investigate?

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Answer 3

May 22, 2012 10:36 AM in response to Gustavo Calonio

Anyone?

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Answer 4

KiltedTim

Level 10

195,855 points

May 22, 2012 11:00 AM in response to Gustavo Calonio

This is not an iPhone problem. It's a driver problem on your PC. Most likely the chipset or USB drivers. Check with your PC manufacturer for updates.

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Answer 5

Jun 26, 2012 11:36 AM in response to Gustavo Calonio

Thanks for all the help guys. Problem seems to be solved.

Since the time of my original post I changed a single setting in Device Manager for my USB Root Hub devices that seems to have solved the problem. Uncheck "Allow the computer to turn off this device to save power".

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Answer 6

Aug 3, 2012 10:14 AM in response to Gustavo Calonio

I had to format my computer these days and the problem arrised again!

Just did the same thing and everything is working fine!

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