Sent box has disappeared in Apple Mail

I'm using Apple Mail 5.2 on a MacBook Pro 13" with OS 10.7.3.


I have 4 email accounts (3 x exchange and 1 x POP). The sent box for one of my exchange accounts has disappeared from the 'Sent' list, where all my account's sent boxes are listed. It is visible on my iphone, which makes me think it is a Mail issue rather than a server issue. I've tried restarting the app and rebuilding the mailbox but nothing will make it reappear.


Does anyone have any ideas?

MacBook Pro, Mac OS X (10.7.3)

Posted on May 18, 2012 7:45 AM

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14 replies

May 21, 2012 5:45 AM in response to Glenn Leblanc

Thanks for your help Glenn.

This is what I see in my left sidebar. Note the missing 'Workplace' mailbox under the 'Sent' heading.

I'm not sure I can designate it for sent mail, as you suggest, as I don't have anything to select.

It's as if Mail suddenly forgot this mailbox and doesn't receive any data on it from our exchange server.

If you have any other suggestions I'd be grateful.


User uploaded file

May 21, 2012 6:24 AM in response to Glenn Leblanc

Here's the bottom section of the left sidebar. Only a couple of folders that I've set up locally on the laptop are listed under the 'Workplace' heading...


Emails sent from this account are sending properly and being received. I hear the 'email sent' sound and people are sending me replies, etc. However, if I try and search Mail for a copy of any of the sent emails, nothing appears in the search results.


I've just deleted the account and reinstalled it and the sent mailbox is now visible again. Judging by other similar posts I've read, it may disappear again soon – I'll keep you posted!


Thanks again for your help...


User uploaded file

Jun 8, 2012 7:18 AM in response to Glenn Leblanc

Here's an up to date screenshot of the bottom of the sidebar.

User uploaded file

My 3 Exchange accounts are visible (Phantom, SureStore and Workplace) but not the POP3. I'm guessing this is normal? It's the Workplace account that I'm experiencing problems with.


I notice that as well as my Workplace Sent box, the 'Archive' mailbox that was showing previosly under the Workplace heading in the bottom of the sidebar is also now missing?!?


I've tried unchecking the setting you auggest, and it does not seem to change anything in the sidebar. Here's a new screenshot of the top of the sidebar, taken after unchecking the 'store sent messages on server' box.

User uploaded file


Message was edited by: DanAtDNA Sorry – forgot to attach 2nd screenshot

Jun 8, 2012 8:17 AM in response to Glenn Leblanc

Okay......


Unchecking and saving the setting in the workplace account, then restarting mail doesn't seem to affect the sidebar at all – i.e. the workplace sent box doesn't appear with the setting checked or unchecked.


Doing the same exercise with the surestore account... the surestore sent box disappears as soon as the setting is unchecked and saved. Then reappears properly when I restart and recheck the setting. This seems to follow what you're saying should happen.


Next, I sent an email to a customer using the workplace account with the setting unchecked. This caused the Sent box to reappear under the Workplace exchange heading in the sidebar. However, as soon as I recheck the setting, the sent box disappears again and a new heading 'ON MY MAC' appears with a mailbox called 'Sent Messages – Workplace'. See screenshot with this local mailbox visible in the sidebar and the setting ticked.


User uploaded file


The problem with this is that it only has the one email in it. All of my older sent emails are still missing.

Jun 8, 2012 6:46 AM in response to Glenn Leblanc

Hi,


It's done the same thing again – the entire sent box, including the folder which should be visible under the 'Sent' heading in the left pane, has vanished.


I've followed your suggestion above:


1. Uncheck 'store sent mail on server'

2. Restart Mail

3. Check 'store sent mail on server'


The mailbox is still missing... Any more ideas gratefully received!

Jun 8, 2012 6:58 AM in response to DanAtDNA

You said you had 4 accounts (3 Exc. & 1 POP). Your bottom sidebar shows 2 accounts, but you should have 3. Is the 3rd listed and not shown in the screenshot? If it actually showing 2 accounts, is the 3rd missing from the bottom sidebar the account with the problem?


If the account in question is shown in the bottom sidebar, uncheck store Sent messages on the server. Does the sent mailbox appear back under the Exchange account folder in the sidebar?

Jun 8, 2012 7:34 AM in response to DanAtDNA

Only the IMAP or Exchange accounts will show at the bottom sidebar. When you uncheck to store sent messages on the server, the Sent mailbox should reappear in the Workplace account folder. The fact that it doesn't points to that it's not being picked up from the server by Mail.


Try unchecking it again, save the setting, quit mail and restart mail. Make sure the setting remains unchecked to store sent messages on the server. Restarting mail should have resynced the exchange accounts. Check again to see if the Sent folder appears under the Workplace folder.

If you can't get it to appear under the exchange folder, test this with another exchange account that's working and just recheck the preferences to put it back.


If it does move back under the workplace folder, then sending a message from that account should create a local Sent mailbox for that account under the main sent mailbox. You can send a test message to try it.

Jun 8, 2012 8:58 AM in response to DanAtDNA

The Sent Messages under On My Mac is the local mailbox created when you sent a messages without storing messages on the server. It got pushed out to On My Mac local mailbox section when you rechecked to store messages on the server. You can right click on it and delete it.


The problem is that for that account only, the IMAP sent mailbox seems to be hidden. I don't understand why it won't appear under the exchange folder when you uncheck storing messages on the server. This may be a problem with the account itself. For example, gmail has an option to not show mailboxes as per your choice. But if that were the case, it shouldn't show on other devices.


Let's try these things. Be sure to Quit Mail before doing this.

In the Finder, select Go, then Go to Folder. Paste this in the window:

~/Library/Preferences/com.apple.mail.plist

A finder window will open to that com.apple.mail.plist file. Move it to the trash. This will put your Mail application back to it's default settings. Open Mail and see if the Sent mailbox for that account appears.


If that doesn't work , quit Mail. You can select the com.apple.mail.plist file in the trash, right click on it and select to Put Back if you want your original settings back.

Once again, in the Finder, select Go, Go to Folder and paste this:

~/Library/Mail/V2/

This will open a window to the V2 folder in your Home Library. You will notice a folder for each account. Move only the folder for that specific account to the desktop.

Then open the MailData folder. Select the Envelope Index files and move them to the trash. Open Mail and hit Continue in the message box. This will reindex all messages. This could take a while if you have a lot of messages, so be patient.



Please make sure you have some kind of backup before doing anything. If you don't, then copy the V2 folder to the desktop or some other location so your messages and accounts can be put back if necessary.

Jun 10, 2012 11:41 AM in response to DanAtDNA

This happens to me once in a while as well. It only happens with 1 specific exchange account (I have 2 other exchange accounts which are always fine). I've never figured out a permanent solution, but I delete the entire exchange account from Apple Mail and recreate it. The sent box then magically reappears.


Since it only happens with 1 specific exchange account I'm thinking it has to do with the exchange settings for that particular account and how it interacts with Apple Mail.


Mountain Lion will release this summer so that should hopefully squash this nuissance.

Jun 11, 2012 3:35 AM in response to Glenn Leblanc

Thanks... Your second suggestion (i.e. moving the account folders to desktop, deleting the envelope files, moving back and restarting Mail) seems to have recreated the sent items.mbox within that account. The mailbox has reappeared in Mail and it's full of messages again.


The missing archive folder for that account ahs also reappeared.


I guess this solution is similar to deleting and re-setting up the account (my previous solution and as suggested by Pyrrhic).


This has got me back to square one, but I guess it will happen again in a few weeks unless I get to the bottom of why it's happening?


Thanks again...

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Sent box has disappeared in Apple Mail

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