Q: my HP office jet 6500 printer is stuck on pause. I do not have an admin name or password as it is a wireless printer and I never had to set one up. It keeps asking me for admin name and password...

My HP office jet 6500 printer is stuck on pause. I do not have an admin name or password that it keeps prompting me to give, as it is a wireless printer and that info was not required when we set up the printer. I have checked all diagnostics and connections and they are all good/passed. I am so frustrated!!! This has never happened in the past.

iMac, hp officejet 6500 printer

Posted on May 18, 2012 5:48 PM

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Q: my HP office jet 6500 printer is stuck on pause. I do not have an admin name or password as it is a wireless printer and I never h ... more

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by John Galt,

John Galt May 18, 2012 6:03 PM in response to abslack
Level 9 (50,389 points)

Mac OS X

May 18, 2012 6:03 PM in response to abslack

What is asking you for an admin name and password? What does the dialog say, exactly?

What model iMac are you using, and which OS version?

If it is earlier than Lion or Snow Leopard, try deleting the printer and adding it again as explained in this document

http://support.apple.com/kb/TS3140

Otherwise you can "reset the printing system" as explained here

http://support.apple.com/kb/HT1341

and here

http://support.apple.com/kb/TS3147

Download the latest drivers here (Lion, Snow Leopard)

http://support.apple.com/kb/DL907
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Q: my HP office jet 6500 printer is stuck on pause. I do not have an admin name or password as it is a wireless printer and I never had to set one up. It keeps asking me for admin name and password...

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by John Galt,

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