After migrating my old iMac to my new one, every time I start iTunes, I get the following message: "We could not complete your iTunes store request. An unknown error occurred (4002). Any suggestions for curing this?
iMac (27-inch Mid 2011), Mac OS X (10.7.4)
I had this happen too after I migrated to my new Mac. To fix it, go to Store>Turn Off iTunes Match. Then turn Store > Turn On iTunes Match and/or Genius and things should start working again.
I had this happen too after I migrated to my new Mac. To fix it, go to Store>Turn Off iTunes Match. Then turn Store > Turn On iTunes Match and/or Genius and things should start working again.
Thanks! That solved the problem immediately.
This worked for me too! THANKS A MILL!!!
Perfect - thanks so much!
For anyone else wondering, the clue was in what was displayed on the screen after I turned iTunes Match on again: it asked whether I wanted to add this computer. Having copied my iTunes library over from the old machine, I'd completely forgotten that iTunes Match identifies each computer uniquely (not each iTunes Library), so was never going to work with this one until I specifically added it. Sorted!
I found that not only did it fix the 4002 error, but it also corrected (-50) and (-4010). I wasn't able to rent movies, buy songs, anything until I tried the solution presented above. Great job!
Fix the problem indeed 🙂
iTunes error message: "We could not complete your iTunes store request. An unknown error occurred (4002). Any suggestions for curing this?
