Previous 1 2 3 Next 40 Replies Latest reply: Jul 8, 2013 7:51 AM by rickboden Go to original post
  • dougseamansjr Level 1 Level 1

    So lets make this even stranger; I have an old G4 powerbook at home that I use just for surfing and FB, ALL of my emails are on it! ALL OF THEM! I can search back for months and months! I come to my business where my new Imac is and I only have emails going back 8 freaking days! How is this possible?!


    I am not entirely sure who to blame, mac software (which is normally flawless) or GoDaddy???

  • GoDaddyGuy Level 1 Level 1



    Could you try changing your email password and reporting back if that makes a difference? The reason I suggest this is that, usually, when we see a customer experiencing mysterious deletion of mail, it's the result of having a POP mail client running somewhere that they've forgotten about. Changing the email password (through your Go Daddy account or within the Web-based Email client) will force you to also change the password to match on all the devices/clients that you use - any that you may have forgotten about will no longer be able to access the box and delete things.



  • dougseamansjr Level 1 Level 1

    I changed my password on the hosted account and then I updated it on my Imac, Iphone and Ipad. I will update the Powerbook when I get hoe and see if this changes anything...

  • GoDaddyGuy Level 1 Level 1

    Can you also confirm that the Powerbook is set to IMAP just like the other devices?

  • dougseamansjr Level 1 Level 1

    The Powerbook at home is set to IMAP.


    This is literally ruinning my business. I have old emails from a supplier in China that I cannot pull up. I have projects for clients that are now gone and I have to embarassingly email them to ask if they can re-send me the project. Everything disappears after 7-8 days. This is NOT a problem with any of my devices, there are NO settings on any of my devices that even give the option to delete emails after 7 days. I really don't know what to do from here but this needs to be fixed.


    Thanks for the help.

  • dougseamansjr Level 1 Level 1

    And, I have two accounts loaded on macmail, both are loaded onto all 4 devices and both are godaddy hosted and only one of them is deleting old emails, not both of them. They are both setup the same exact way so this cannot be an issue on my end.


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  • dougseamansjr Level 1 Level 1

    Also, on the Powerbook at home, I have ALL my emails, going back months, over 2,000 emails. On my iphone, imac and ipad, and even when logged into the online webmail, I only have 37 emails.


    What could possibly be causing this?!

  • GoDaddyGuy Level 1 Level 1



    I asked one of our Email Systems engineers to investigate this, and he was unable to find anything on our end that was deleting your mail. Our best guess is that one of the many clients you have accessing the email account is either not setup properly or is not working as it's been instructed (ie, it has a setting that's applied in one way but is acting in another). To troubleshoot this, my remaining recommendation is that you disconnect all clients and slowly re-introduce them, giving each scenario enough time to determine that there is no problem before adding the new client.


    The best way to disconnect all clients is to reset the email password (from the Go Daddy Email Control Center or from the Web-based Email interface), as I suggested in an earlier response. This will guarantee no other client can connect until you change the password on that device. When you do reintroduce new devices, I also recommend not just changing the password - instead, it's best to fully remove the email account and add it back again.


    I apologize that I have to recommend an effort that's such a hassle, but it's a last resort after investigation found absolutely nothing on our end to suggest an error server side. I really hope this yields results for you. Please let me know.



  • dougseamansjr Level 1 Level 1

    It is definitely a mac mail problem! We have one more address on our godaddy account, it had about 200 messages in it, I added it to the mac mail on the imac (it is my wife's email address and was already on our old powerbook at home and on her iphone), it started to download all 200 messages and once it finished  it deleted all messages older than 7 days, cutting the total down to 63 in the blink of eye.


    So, Mac support, help out! Mac Mail on 10.6.8 is deleting messages older than 7 days! What gives?!

  • GoDaddyGuy Level 1 Level 1



    I'm sorry to hear the problem persists, but I'm definitely happy to know that we can agree it isn't a problem on Go Daddy's side. Please be sure to post any solution you come across for the benefit of others, and good luck to you.



  • primemoverplus Level 1 Level 1

    Was this problem addressed by Apple? Is there any resolution available?

  • marysolucky Level 1 Level 1

    Hey Doug,


    I'm definitely having the same problem you are, and have found a temporary solution. I use Mac Mail on OSX 10.7.3, with a email server.


    My workaround solution: I moved to POP mail instead of IMAP. To check this solution I kept the IMAP for a couple weeks, and each Monday emails more than 2 weeks old continued to disappear. However, my POP mail seems to be retaining the old emails just fine. Only problem is that I'm missing 3-4 weeks of emails, when IMAP was deleting things without me realizing. POP was unable to recover these.


    With POP mail, there is an option to delete emails from the server after a certain period. Probably better to select "never".


    Try adding POP mail - it can't hurt! I also went into my old Mac machine and double checked that I had not previously asked Mac Mail to delete emails from the server after a period of time.


    I hope someone from Apple finds a resolution, because this doesn't seem like an intended consequence of using IMAP. My Gmail IMAP does not have these issues.

  • Ev.Atanasov Level 1 Level 1

    The same happened to me on 3 e-mail addreses!


    This shouldn't be default option! I went to Main -> Preferences -> The e-mail -> Advanced, and there is an option to remove copy of the messeges from the inbox after 3 weeks, and on default it is set to delete them. This is rediculous. I hope Apple adress this!


    Evgeni Atanasov

  • pvdl10 Level 1 Level 1

    I don't agree AT ALL that we have eliminated godaddy as the cause of the mail deletion problem.


    I have the same problem - imap account, mailserver at godaddy, MACOS mail client on MACOS 10.7.4.


    I just started using Thunderbird as the email client.  Let's see if that makes a difference.