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User profile for user: jy4661
jy4661 Author
User level: Level 1
0 points

Preview is not working well. How can I fix it?

I have an issue with Preview. From last week, my Preview is not working well. All buttons on left corner of window is stoped working. Main menu bar is not selected or pull down by mouse click; so all menus are disabled. I can still open PDFs and Photos with Preview but I cannot close them and I cannot quit the Preview.


I don't know what's happening on my Preview. Can you help me?


Computer: iMac

OS:Mac OS X 10.7.4


Thank you a lot.

Preview-OTHER, Mac OS X (10.7.4)

Posted on May 19, 2012 9:17 AM

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9 replies
User profile for user: Linc Davis
Linc Davis
User level: Level 10
209,541 points

May 19, 2012 9:42 AM in response to jy4661

Launch the Activity Monitor application in any of the following ways:


☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)


☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.


☞ Open LaunchPad. Click Utilities, then Activity Monitor in the page that opens.


Select My Processes from the menu in the toolbar, if not already selected. Enter the name of the application in the "Filter" text field. Select the process, then click the Sample Process button in the toolbar. When the sample window opens, select Display ▹ Sample Text in its toolbar. Copy the contents of the window into a reply to this message.

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User profile for user: jy4661
jy4661 Author
User level: Level 1
0 points

May 19, 2012 9:58 AM in response to Linc Davis

Thank you so much.


Here is :


Sampling process 272 for 3 seconds with 1 millisecond of run time between samples

Sampling completed, processing symbols...

Analysis of sampling Preview (pid 272) every 1 millisecond

Process: Preview [272]

Path: /Applications/Preview.app/Contents/MacOS/Preview

Load Address: 0x102298000

Identifier: com.apple.Preview

Version: 5.5.2 (719.25)

Build Info: Preview-719025000000000~8

Code Type: X86-64 (Native)

Parent Process: launchd [261]


Date/Time: 2012-05-19 09:57:29.079 -0700

OS Version: Mac OS X 10.7.4 (11E53)

Report Version: 7


Call graph:

2793 Thread_2033 DispatchQueue_1: com.apple.main-thread (serial)

+ 2793 ??? (in Preview) load address 0x102298000 + 0x17f4 [0x1022997f4]

+ 2793 NSApplicationMain (in AppKit) + 867 [0x7fff8c3cb244]

+ 2793 -[NSApplication run] (in AppKit) + 470 [0x7fff8c14f071]

+ 2793 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] (in AppKit) + 135 [0x7fff8c152735]

+ 2793 _DPSNextEvent (in AppKit) + 659 [0x7fff8c152e31]

+ 2793 BlockUntilNextEventMatchingListInMode (in HIToolbox) + 62 [0x7fff87a4460e]

+ 2793 ReceiveNextEventCommon (in HIToolbox) + 355 [0x7fff87a44781]

+ 2793 RunCurrentEventLoopInMode (in HIToolbox) + 277 [0x7fff87a3d4d3]

+ 2793 CFRunLoopRunSpecific (in CoreFoundation) + 230 [0x7fff8ed8b486]

+ 2793 __CFRunLoopRun (in CoreFoundation) + 1204 [0x7fff8ed8bc74]

+ 2793 __CFRunLoopServiceMachPort (in CoreFoundation) + 188 [0x7fff8ed8350c]

+ 2793 mach_msg (in libsystem_kernel.dylib) + 73 [0x7fff882c8d71]

+ 2793 mach_msg_trap (in libsystem_kernel.dylib) + 10 [0x7fff882c967a]

2793 Thread_2100 DispatchQueue_2: com.apple.libdispatch-manager (serial)

2793 _dispatch_mgr_thread (in libdispatch.dylib) + 54 [0x7fff8b2cf31a]

2793 _dispatch_mgr_invoke (in libdispatch.dylib) + 923 [0x7fff8b2d078a]

2793 kevent (in libsystem_kernel.dylib) + 10 [0x7fff882cb7e6]


Total number in stack (recursive counted multiple, when >=5):


Sort by top of stack, same collapsed (when >= 5):

kevent (in libsystem_kernel.dylib) 2793

mach_msg_trap (in libsystem_kernel.dylib) 2793


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0x7fff8eb18000 - 0x7fff8eb1bfff com.apple.help (1.3.2 - 42) <BF14DE49-F7E8-336F-81FB-BBDF2DB3AC09> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Help.framewor k/Versions/A/Help

0x7fff8eb5b000 - 0x7fff8eb60fff libcache.dylib (47.0.0 - compatibility 1.0.0) <1571C3AB-BCB2-38CD-B3B2-C5FC3F927C6A> /usr/lib/system/libcache.dylib

0x7fff8eb61000 - 0x7fff8ecc8fff com.apple.CFNetwork (520.4.3 - 520.4.3) <31D7A595-375E-341A-8E97-21E73CC62E4A> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CFNetwo rk.framework/Versions/A/CFNetwork

0x7fff8ecc9000 - 0x7fff8ed4cfef com.apple.Metadata (10.7.0 - 627.32) <38735923-2EB5-3133-BE36-BDD65A7E47DB> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadat a.framework/Versions/A/Metadata

0x7fff8ed4d000 - 0x7fff8ed52fff com.apple.OpenDirectory (10.7 - 146) <7960A302-F9AC-3F72-838E-3A382032DCA6> /System/Library/Frameworks/OpenDirectory.framework/Versions/A/OpenDirectory

0x7fff8ed53000 - 0x7fff8ef27ff7 com.apple.CoreFoundation (6.7.2 - 635.21) <62A3402E-A4E7-391F-AD20-1EF20236CE1B> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation

0x7fff8ef42000 - 0x7fff8ef43ff7 libremovefile.dylib (21.1.0 - compatibility 1.0.0) <739E6C83-AA52-3C6C-A680-B37FE2888A04> /usr/lib/system/libremovefile.dylib

0x7fff8ef44000 - 0x7fff8ef71fff com.apple.quartzfilters (1.7.0 - 1.7.0) <CE1EDD58-7273-38F9-AD33-871A8BA7ABF3> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuartzFilters .framework/Versions/A/QuartzFilters

0x7fff8efc5000 - 0x7fff8f05bff7 libvMisc.dylib (325.4.0 - compatibility 1.0.0) <642D8D54-F9F5-3FBB-A96C-EEFE94C6278B> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libvMisc.dylib

0x7fff8f094000 - 0x7fff8f0bdfff libJPEG.dylib (??? - ???) <64D079F9-256A-323B-A837-84628B172F21> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libJPEG.dylib

0x7fff8f0be000 - 0x7fff8f3dafff com.apple.CoreServices.CarbonCore (960.24 - 960.24) <6F99A26B-788F-37B9-860F-508906EC06D7> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonC ore.framework/Versions/A/CarbonCore

0x7fff8f3db000 - 0x7fff8f3dffff libCGXType.A.dylib (600.0.0 - compatibility 64.0.0) <2B1215A0-1B43-39C3-B4F4-392D71D08FFA> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libCGXType.A.dylib

0x7fff8f3e0000 - 0x7fff8f813ff7 com.apple.VideoToolbox (1.0 - 705.78) <7F115540-88CF-3087-951A-7073F7D58F4D> /System/Library/PrivateFrameworks/VideoToolbox.framework/Versions/A/VideoToolbo x

0x7fff8f885000 - 0x7fff8f8dfff7 com.apple.ImageCaptureCore (3.0.3 - 3.0.3) <12C722EE-3A13-3937-ABDF-EDC922F4C299> /System/Library/Frameworks/ImageCaptureCore.framework/Versions/A/ImageCaptureCo re

0x7fff8f8e0000 - 0x7fff8f92efff libauto.dylib (??? - ???) <D8AC8458-DDD0-3939-8B96-B6CED81613EF> /usr/lib/libauto.dylib

0x7fff8f92f000 - 0x7fff8f9d4fff com.apple.ink.framework (1.4 - 110) <F93B76B3-E57C-3805-B20D-03717A3F91DD> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framework /Versions/A/Ink

0x7fff8f9d5000 - 0x7fff8fa77fff com.apple.securityfoundation (5.0 - 55116) <A9311EF6-B7F7-3DA5-84E8-21BC9B2C3C69> /System/Library/Frameworks/SecurityFoundation.framework/Versions/A/SecurityFoun dation

0x7fff8fa78000 - 0x7fff8fad0fff libTIFF.dylib (??? - ???) <A0FF68DE-2935-30E7-B61C-4D9D70E14AD0> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libTIFF.dylib

0x7fff8fad4000 - 0x7fff8fb58ff7 com.apple.ApplicationServices.ATS (317.11.0 - ???) <082DEAFE-8A93-3AF2-B4E5-30012E725929> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/ATS

0x7fff8fb59000 - 0x7fff8fb93fe7 com.apple.DebugSymbols (2.1 - 87) <ED2B177C-4146-3715-91DF-D99A8ED5449A> /System/Library/PrivateFrameworks/DebugSymbols.framework/Versions/A/DebugSymbol s

0x7fff8fbbd000 - 0x7fff8fcf3fff com.apple.vImage (5.1 - 5.1) <A08B7582-67BC-3EED-813A-4833645964A7> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage.fr amework/Versions/A/vImage

0x7fff8fcf4000 - 0x7fff8fcfafff com.apple.DiskArbitration (2.4.1 - 2.4.1) <CEA34337-63DE-302E-81AA-10D717E1F699> /System/Library/Frameworks/DiskArbitration.framework/Versions/A/DiskArbitration

0x7fff8fcfb000 - 0x7fff8fd3afff com.apple.AE (527.7 - 527.7) <B82F7ABC-AC8B-3507-B029-969DD5CA813D> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/AE.fram ework/Versions/A/AE

0x7fff8ffb4000 - 0x7fff90091fef libsystem_c.dylib (763.13.0 - compatibility 1.0.0) <41B43515-2806-3FBC-ACF1-A16F35B7E290> /usr/lib/system/libsystem_c.dylib

0x7fff90092000 - 0x7fff900a6ff7 com.apple.LangAnalysis (1.7.0 - 1.7.0) <04C31EF0-912A-3004-A08F-CEC27030E0B2> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ LangAnalysis.framework/Versions/A/LangAnalysis

0x7fff900a7000 - 0x7fff9083bfef com.apple.CoreAUC (6.16.11 - 6.16.11) <3D40FEA5-AFE7-3752-A52E-D0F80304320A> /System/Library/PrivateFrameworks/CoreAUC.framework/Versions/A/CoreAUC

0x7fff9083c000 - 0x7fff90903ff7 com.apple.ColorSync (4.7.4 - 4.7.4) <590AFCDA-F10E-31FE-9B01-DA5FFE74C2BB> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ColorSync.framework/Versions/A/ColorSync

Sample analysis of process 272 written to file /dev/stdout

Reply
User profile for user: Linc Davis
Linc Davis
User level: Level 10
209,541 points

May 19, 2012 10:20 AM in response to jy4661

Please read this whole message before doing anything.


This procedure is a test, not a solution. Don’t be disappointed when you find that nothing has changed after you complete it.


Step 1


The purpose of this step is to determine whether the problem is localized to your user account.


Enable guest logins and log in as Guest. For instructions, launch the System Preferences application, select Help from the menu bar, and enter “Set up a guest account” (without the quotes) in the search box.


While logged in as Guest, you won’t have access to any of your personal files or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.


Test while logged in as Guest. Same problem(s)?


After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.


Note: If you’ve activated “Find My Mac” or FileVault in Mac OS X 10.7 or later, then you can’t enable the Guest account. Create a new account in which to test, and delete it, including its home folder, after testing.


Step 2


The purpose of this step is to determine whether the problem is caused by third-party system modifications that load automatically at startup or login.


Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards. Boot in safe mode and log in to the account with the problem. The instructions provided by Apple are as follows:


  1. Be sure your Mac is shut down.
  2. Press the power button.
  3. Immediately after you hear the startup tone, hold the Shift key. The Shift key should be held as soon as possible after the startup tone, but not before the tone.
  4. Release the Shift key when you see the gray Apple icon and the progress indicator (looks like a spinning gear).


Safe mode is much slower to boot and run than normal, and some things won’t work at all, including wireless networking on certain Macs.


The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.


Note: If FileVault is enabled under Mac OS X 10.7 or later, you can’t boot in safe mode.


Test while in safe mode. Same problem(s)?


After testing, reboot as usual (i.e., not in safe mode) and verify that you still have the problem. Post the results of steps 1 and 2.

Reply
User profile for user: Linc Davis
Linc Davis
User level: Level 10
209,541 points

May 19, 2012 3:53 PM in response to jy4661

Back up all data if you haven’t already done so. Before proceeding, you must be sure you can restore your system to the state it’s in now.


Quit the application if it's running.


Open the Library folder in your home folder as follows:


☞ If running Mac OS X 10.7 or later, hold down the option key and select Go ▹ Library from the Finder menu bar.


☞ If running an older version of Mac OS X, select Go ▹ Go to Folder… from the Finder menu bar and enter “~/Library” (without the quotes) in the text box that opens.


From the Library folder, delete the following item(s), if they exist:


Caches/com.apple.Preview

Containers/com.apple.Preview

Saved Application State/com.apple.Preview.savedState


and move the following item(s) to the Desktop:

Preferences/com.apple.Preview.LSSharedFileList.plist

Preferences/com.apple.Preview.plist

Preferences/com.apple.Preview.SandboxedPersistentURLs.LSSharedFileList.plist

Launch the application and test. If you still have the issue, quit the application, put the item(s) on the Desktop back where they came from, and post again. Otherwise, delete the items on the Desktop.

Reply

Preview is not working well. How can I fix it?

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