iPhone froze during iOS 5.1 upgrade

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iPhone froze during iOS 5.1 upgrade

iPhone 4 froze during iOS 5.1 upgrade to iOS 5.1.1 using iTunes 10.6.1.7 on Win 7 (SP1 and 64bits). Now iPhone is not visible in Win 7 and not in iTunes. I cannot reset the frozen iPhone.

I checked all the drivers they seem to be OK. I upgraded Apple Mobile Driver with its latest 64 bit version.

I uninstalled iTunes and Apple software in the Apple specified order. I made sure all Apple software was removed, I re-installed iTunes and the other Apple sotware.. Nothing worked.

When I wake up iPhone when it is connected to the USB port, Win 7 issues the welcoming sound, and the good by sound when the devise is swith off. Apparently Win 7 is semi aware of the iPhone connection.

I still have a frozen iPhone and no way to reset it.

GoodUser

iPhone 4, iOS 5.1.1, Pls help me restore the iOS 5.1

Posted on May 19, 2012 4:45 PM

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Answer 1

W1$C

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May 19, 2012 4:47 PM in response to GoodUser

http://support.apple.com/kb/HT1808

there ya go mate! those steps will force the phone to restore.

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Answer 2

GoodUser Author

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May 19, 2012 6:10 PM in response to W1$C

Thank you for the suggestion and for your reply.

Unfortunately it has not improved the situation.I still have a frozen iPhone.

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Answer 3

W1$C

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135 points

May 19, 2012 6:20 PM in response to GoodUser

Contact Apple for servicing! that should've forced the phone into recovery mode, if the phone is un-responsive than it is not working, quite apparently! Make sure to mention you followed article HT1808 🙂 They should be able to give you further options form there! 😀

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Answer 4

GoodUser Author

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May 20, 2012 7:12 AM in response to W1$C

Thank for your continued help. Do you know the email address ofr Apple support? How would I reach them? The iPhone is out of warranty, Does that mean I will have to pay for Apples fixing their product?

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Answer 5

W1$C

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135 points

May 20, 2012 10:08 AM in response to GoodUser

You would have to pay for it, however it will not be near as expensive as purchasing a new product! I only know the number for USA and Canada.

1 800 263 3394 - CA 1 800 275 2274 - US

The price will vari depending on your region. If either of those numbers are your region, this page could help! http://www.apple.com/contact/

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Answer 6

May 20, 2012 10:14 AM in response to GoodUser

If you must get a replacement, replacement phones are only $200 but you get the exact same model you had. If your contract is up, you may want to consider spending that $200 on a new iPhone 4s

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Answer 7

W1$C

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May 20, 2012 10:31 AM in response to Cole Bergmann

I believe that the $200 is for a 4S, he mentioned he had a 4, if he is in the states than it would cost $149.00, canafda would be $169.00. Thats of course before taxes, or if he decides to do a express replacement / repair etc! 😝 But I have no idea what region he is in, so it could differ

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Answer 8

GoodUser Author

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May 21, 2012 11:42 AM in response to GoodUser

Thank you all for your wonderful help and advise.

You wont believe what was the problem.

It turned out that, after consulting Apple Express Support (US$29.99), the iPhone should never be connected to computer using USB 3.0 port. iPhone 4 can only handle USB 2.1 or older ports. I suspect the iPhone 4S is the same.

Once I moved the connection to a USB 2.1 port, the process of getting the iPhone recognized by iTunes and by Windows 7 started and completed correctly. The iPhone got out of the lock jam, unfroze and reset itself. iTunes correctly reloaded the firmware, the new iOS 5.1.1, and restored all my data from the backup. The process was almost automatic. Now, the iPhone is working beautifully.

The USB 3.0 problem is not mentioned in any of the support help files. It cost me US$29.99 to find out about Apple's problem.

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Answer 9

May 21, 2012 11:47 AM in response to GoodUser

maybe in your case this was the issue, but i know iphone4+ works fine on usb 3.0... or atleast mine does

I am so glad to hear about your problem getting resolved! great job

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Answer 10

GoodUser Author

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May 21, 2012 3:16 PM in response to GoodUser

Here is how to solve the problem step by step:

You should connect your iPhone to USB 2.1 port or older. If you are connecting your iPhone to the computer using a USB 3.0 port, disconnect it immediately. iPhones will lock up if you try to update your phone while it is connected through a USB 3.0 port.

Disconnect the iPhone from the computer
Go to Device Manager and find the connected USB port. Click the mouse right button and update the driver
Shut the iPhone by pressing the sleep button and the home button concurrently for some time
Move the USB cable to a USB 2.1 port or older without the iPhone.
Restart iTunes.
Connect the iPhone
Your computer should recognize the phone and reloads the correct USB 2.1 driver (Apple Mobile Device)
Then iTunes should recognize the iPhone and starts reloading the firmware.
When that is complete it may ask if you wish to restore, naturally you say YES
iTunes will restore the iOS
Using iTunes, restore the latest backup to get your data back.
When all of the above is completed. Start enjoying your iPhone.
If the above does not work. Throw your iPhone out of the window and get a replacement Android phone.

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