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All replies
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Helpful answers
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May 22, 2012 2:15 PM in response to kevpan815by kevpan815,★HelpfulSo nobody has an answer to my question? Seriously?
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Oct 5, 2013 10:01 AM in response to kevpan815by jeremy.iced,Having the same problem. iTunes gives me 'Downloading "VoiceOver Kit" ' for ages, but apparently nothing downloads. Sometimes I get the same error message 1701, sometimes I don't but nothing is installed.
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Oct 24, 2013 11:56 AM in response to kevpan815by G-Music,Same here. I'm told I need the VoiceOver update, then it gives me the error message.
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Oct 27, 2013 3:34 PM in response to kevpan815by twmayben,I spent a lot of time today with AppleCare on the phone. My shuffle will download the kit with the Windows version of iTunes, but I use a Mac and that's where I need it to work. I have the error on a Late 2012 iMac and a mid 2012 MacBook Air. Both computers have a clean install of 10.9 and everything has been updated post-install. I sucessfully installed the kit on an old MacBook still running 10.7.5, but that's not helpful because as soon as I moved the shuffle back to my iMac it gets wiped by the new library.
AppleCare escalated this up a tier and emailed me a tool to collect my system logs. I ran it and sent the data back. It seems obvious to me that this is a problem with 10.9 and iTunes 11.1.2, but I'm not a software engineer. I hope Apple cares enough to get this solved.
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Oct 28, 2013 9:02 AM in response to kevpan815by RaizoVA,Same problem, no answer...anyone has the clue to solve it?
Thanks
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Oct 28, 2013 11:12 AM in response to kevpan815by Explo_91,Same problem on my MacBook Pro (with OS X Mavericks)... Error message 1701...
But I tested it on another MacBook Pro which had already benn updated to the new Mavericks too and it worked. So I don't understand and don't know if it's really a problem with the new OS X Mavericks and the new iTunes, or anything else...
Thanks
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Oct 28, 2013 5:37 PM in response to kevpan815by u6crash,Also having this issue. I have an older MacBook Pro that I upgraded to OS 10.9 from OS 10.6. Also updated iTunes. Tried to restore the factory settings on the iPod and also tried to repair disk permissions. No luck.
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Oct 31, 2013 8:05 PM in response to kevpan815by cluelesslyClueless,Yup I have the problem too. Come on Apple this is really unacceptable. Where are the apple employees in this forum?
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Nov 3, 2013 5:07 AM in response to kevpan815by jfrankel,Exact same issue, jusst bought shuffle yesterday. OSX 10.8.4, iTunes 11.0.5. Hey Apple- we need to hear something from you on this. Also looks like the main support article on Voiceover is now dead- http://support.apple.com/kb/HT4322. Does not inspire confidence. Especially with the crazy podcast = playlist program, it's really too bad my 5 year old gen 2 shuffle died.