12 Replies Latest reply: May 20, 2012 3:35 PM by Linc Davis
Ardan.Timer Level 1 Level 1 (0 points)

When I logged in to my mac, I tried to open Safari but the website couldn't open at all. I figured out the problem whenever it starts to open, I immediately press safari button it only open webpage like that. However, I'm tired of this and I want to fix it please help me. Safari didn't give any error if it needs i will paste from console.


MacBook Pro, Mac OS X (10.7.2)
  • Linc Davis Level 10 Level 10 (158,425 points)

    I immediately press safari button...

     

    Which button?

  • Ardan.Timer Level 1 Level 1 (0 points)

    I tried to mean icon

  • Carolyn Samit Level 10 Level 10 (95,985 points)

    HI ..

     

     

    Try launching Safari from your Applications folder.

  • Linc Davis Level 10 Level 10 (158,425 points)

    If you have copied the Safari application to your Desktop, or anywhere else, quit it, and then delete the copy.

  • Ardan.Timer Level 1 Level 1 (0 points)

    I tried to remove everything and I tried to launch from applications but it didn't work until I restart my mac. I will share the errors from console.

  • Ardan.Timer Level 1 Level 1 (0 points)

    5/20/12 10:27:40.000 PM kernel: en0: Supported channels 1 2 3 4 5 6 7 8 9 10 11 12 13 36 40 44 48 52 56 60 64

    5/20/12 10:27:51.000 PM kernel: quicklookd (map: 0xffffff800c7583a0) triggered DYLD shared region unnest for map: 0xffffff800c7583a0, region 0x7fff8c200000->0x7fff8c400000. While not abnormal for debuggers, this increases system memory footprint until the target exits.

    5/20/12 10:27:52.000 PM kernel: CoreServicesUIAg (map: 0xffffff800dd64488) triggered DYLD shared region unnest for map: 0xffffff800dd64488, region 0x7fff8c200000->0x7fff8c400000. While not abnormal for debuggers, this increases system memory footprint until the target exits.

    5/20/12 10:27:53.000 PM kernel: Preview (map: 0xffffff800dd64828) triggered DYLD shared region unnest for map: 0xffffff800dd64828, region 0x7fff8c200000->0x7fff8c400000. While not abnormal for debuggers, this increases system memory footprint until the target exits.

    5/20/12 10:29:25.000 PM kernel: IOSurface: buffer allocation size is zero

    5/20/12 10:29:32.000 PM kernel: IOSurface: buffer allocation size is zero

    5/20/12 10:29:39.000 PM kernel: IOSurface: buffer allocation size is zero

    5/20/12 10:30:02.000 PM kernel: MacAuthEvent en0   Auth result for: 00:1c:a8:fc:85:cc  MAC AUTH succeeded

    5/20/12 10:30:02.000 PM kernel: wlEvent: en0 en0 Link UP

    5/20/12 10:30:02.000 PM kernel: AirPort: RSN handshake complete on en0

    5/20/12 10:30:02.000 PM kernel: en0: BSSID changed to 00:1c:a8:fc:85:cc

    5/20/12 10:33:27.000 PM kernel: Safari (map: 0xffffff800c758e80) triggered DYLD shared region unnest for map: 0xffffff800c758e80, region 0x7fff8c200000->0x7fff8c400000. While not abnormal for debuggers, this increases system memory footprint until the target exits.

    5/20/12 10:33:35.000 PM kernel: Safari (map: 0xffffff800ca57a38) triggered DYLD shared region unnest for map: 0xffffff800ca57a38, region 0x7fff8c200000->0x7fff8c400000. While not abnormal for debuggers, this increases system memory footprint until the target exits.

    5/20/12 10:33:38.000 PM kernel: spindump_agent (map: 0xffffff800e2722b8) triggered DYLD shared region unnest for map: 0xffffff800e2722b8, region 0x7fff8c200000->0x7fff8c400000. While not abnormal for debuggers, this increases system memory footprint until the target exits.

    5/20/12 10:33:49.000 PM kernel: Safari (map: 0xffffff800c758e80) triggered DYLD shared region unnest for map: 0xffffff800c758e80, region 0x7fff8c200000->0x7fff8c400000. While not abnormal for debuggers, this increases system memory footprint until the target exits.

    5/20/12 10:34:01.000 PM kernel: Console (map: 0xffffff800bdc60e8) triggered DYLD shared region unnest for map: 0xffffff800bdc60e8, region 0x7fff8c200000->0x7fff8c400000. While not abnormal for debuggers, this increases system memory footprint until the target exits.

    5/20/12 10:34:10.000 PM kernel: Safari (map: 0xffffff800c9180e8) triggered DYLD shared region unnest for map: 0xffffff800c9180e8, region 0x7fff8c200000->0x7fff8c400000. While not abnormal for debuggers, this increases system memory footprint until the target exits.

    5/20/12 10:34:13.000 PM kernel: spindump_agent (map: 0xffffff80031960e8) triggered DYLD shared region unnest for map: 0xffffff80031960e8, region 0x7fff8c200000->0x7fff8c400000. While not abnormal for debuggers, this increases system memory footprint until the target exits.

  • Carolyn Samit Level 10 Level 10 (95,985 points)

    Hi..

     

    Use Lion Recovery to reinstall the Mac OS X which will reinstall Safari for you.

  • Linc Davis Level 10 Level 10 (158,425 points)

    Reinstalling Lion will not solve this problem.

     

    Please read this whole message before doing anything.

     

    This procedure is a diagnostic test. It’s unlikely to solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.

     

    The purpose of this exercise is to determine whether the problem is caused by third-party system modifications that load automatically at startup or login. Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards. Boot in safe mode* and log in to the account with the problem. The instructions provided by Apple are as follows:

     

    1. Be sure your Mac is shut down.
    2. Press the power button.
    3. Immediately after you hear the startup tone, hold the Shift key. The Shift key should be held as soon as possible after the startup tone, but not before the tone.
    4. Release the Shift key when you see the gray Apple icon and the progress indicator (looks like a spinning gear).

     

    *Note: If FileVault is enabled under Mac OS X 10.7 or later, you can’t boot in safe mode.

     

    Safe mode is much slower to boot and run than normal, and some things won’t work at all, including wireless networking on certain Macs.

     

    The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.

     

    Test while in safe mode. Same problem(s)?

     

    After testing, reboot as usual (i.e., not in safe mode) and verify that you still have the problem. Post the results of the test.

  • Ardan.Timer Level 1 Level 1 (0 points)

    Yes in safe mode there is no problem with safari it works well and in regular mode there is also a problem with novamedia disk suppresor didn't support... I thought it is related to my problem and I tried to fix it but also I couldn't find anything.

  • Linc Davis Level 10 Level 10 (158,425 points)

    Please read this whole message before doing anything.

     

    This procedure is a diagnostic test. It won’t solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.

     

    Third-party system modifications are a common cause of usability problems. By a “system modification,” I mean software that affects the operation of other software — potentially for the worse. The following procedure will help identify which such modifications you've installed. Don’t be alarmed by the complexity of these instructions — they’re easy to carry out and won’t change anything on your Mac.

     

    These steps are to be taken while booted in “normal” mode, not in safe mode. If you’re now running in safe mode, reboot as usual before continuing.

     

    Below are instructions to enter some UNIX shell commands. The commands are harmless, but they must be entered exactly as given in order to work. If you have doubts about the safety of the procedure suggested here, search this site for other discussions in which it’s been followed without any report of ill effects.

     

    Some of the commands will line-wrap or scroll in your browser, but each one is really just a single line, all of which must be selected. You can accomplish this easily by triple-clicking anywhere in the line. The whole line will highlight, and you can then either copy or drag it. The headings “Step 1” and so on are not part of the commands.

     

    Note: If you have more than one user account, Step 2 must be taken as an administrator. Ordinarily that would be the user created automatically when you booted the system for the first time. The other steps should be taken as the user who has the problem, if different. Most personal Macs have only one user, and in that case this paragraph doesn’t apply.

     

    Launch the Terminal application in any of the following ways:

     

    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

     

    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

     

    ☞ If you’re running Mac OS X 10.7 or later, open LaunchPad. Click Utilities, then Terminal in the page that opens.

     

    When you launch Terminal, a text window will open with a line already in it, ending either in a dollar sign (“$”) or a percent sign (“%”). If you get the percent sign, enter “sh” (without the quotes) and press return. You should then get a new line ending in a dollar sign.

     

    Step 1

     

    Copy or drag — do not type — the line below into the Terminal window, then press return:

     

    kextstat -kl | awk '!/com\.apple/{printf "%s %s\n", $6, $7}'
    
    

     

    Post the lines of output (if any) that appear below what you just entered (the text, please, not a screenshot.)

     

    Step 2

     

    Repeat with this line:

     

    sudo launchctl list | sed 1d | awk '!/0x|com\.(apple|openssh|vix)|edu\.mit|org\.(amavis|apache|cups|isc|ntp|postfix|x)/{print $3}'
    
    

     

    This time, you'll be prompted for your login password, which won't be displayed when you type it. You may get a one-time warning not to screw up. You don't need to post the warning.

     

    Note: If you don’t have a login password, you’ll need to set one before taking this step. If that’s not possible, skip to the next step.

     

    Step 3

     

    launchctl list | sed 1d | awk '!/0x|com\.apple|edu\.mit|org\.(x|openbsd)/{print $3}'
    
    

     

    Step 4

     

    ls -A /e*/mach* {,/}L*/{Ad,Compon,Ex,Fram,In,Keyb,La,Mail/Bu,P*P,Priv,Qu,Scripti,Servi,Spo,Sta}* L*/Fonts 2> /dev/null
    
    

     

    Important: If you synchronize with a MobileMe account, your me.com email address may appear in the output of the above command. If so, anonymize it before posting.

     

    Step 5

     

    osascript -e 'tell application "System Events" to get name of every login item' 2> /dev/null
    
    

     

    Remember, steps 1-5 are all drag-and-drop or copy-and-paste, whichever you prefer — no typing, except your password. Also remember to post the output.

     

    You can then quit Terminal.

  • Ardan.Timer Level 1 Level 1 (0 points)

    There is an output I followed every step and be sure that I trusted you

     

     

     

     

    Last login: Mon May 21 00:10:02 on console

    ARDAN-TIMERs-MacBook-Air:~ ardantimer$

    ARDAN-TIMERs-MacBook-Air:~ ardantimer$ kextstat -kl | awk '!/com\.apple/{printf "%s %s\n", $6, $7}'

    ARDAN-TIMERs-MacBook-Air:~ ardantimer$ sudo launchctl list | sed 1d | awk '!/0x|com\.(apple|openssh|vix)|edu\.mit|org\.(amavis|apache|cups|isc|ntp|postfi x|x)/{print $3}'

     

     

    WARNING: Improper use of the sudo command could lead to data loss

    or the deletion of important system files. Please double-check your

    typing when using sudo. Type "man sudo" for more information.

     

     

    To proceed, enter your password, or type Ctrl-C to abort.

     

     

    Password:

    com.microsoft.office.licensing.helper

    com.ab.filter.daemon

    ARDAN-TIMERs-MacBook-Air:~ ardantimer$ launchctl list | sed 1d | awk '!/0x|com\.apple|edu\.mit|org\.(x|openbsd)/{print $3}'

    net.culater.SIMBL.Agent

    com.lost.smoke

    ARDAN-TIMERs-MacBook-Air:~ ardantimer$ ls -A /e*/mach* {,/}L*/{Ad,Compon,Ex,Fram,In,Keyb,La,Mail/Bu,P*P,Priv,Qu,Scripti,Servi,Spo,Sta} * L*/Fonts 2> /dev/null

    /Library/Components:

     

     

    /Library/Extensions:

     

     

    /Library/Frameworks:

    AEProfiling.framework                    iLifeFaceRecognition.framework

    AERegistration.framework          iLifeKit.framework

    AudioMixEngine.framework          iLifePageLayout.framework

    NyxAudioAnalysis.framework          iLifeSQLAccess.framework

    PluginManager.framework                    iLifeSlideshow.framework

     

     

    /Library/Input Methods:

     

     

    /Library/Internet Plug-Ins:

    DirectorShockwave.plugin                    SharePointWebKitPlugin.webplugin

    EPPEX Plugin.plugin                              Unity Web Player.plugin

    Flash Player.plugin                              Unused

    JavaAppletPlugin.plugin                              flashplayer.xpt

    Quartz Composer.webplugin                    iPhotoPhotocast.plugin

    QuickTime Plugin.plugin                              nsIQTScriptablePlugin.xpt

    SharePointBrowserPlugin.plugin

     

     

    /Library/Keyboard Layouts:

     

     

    /Library/LaunchAgents:

    com.lost.smoke.plist

    de.novamedia.NovamediaDiskSupressor.plist

    net.culater.SIMBL.Agent.plist

     

     

    /Library/LaunchDaemons:

    com.ab.filter.daemon.plist

    com.apple.remotepairtool.plist

    com.microsoft.office.licensing.helper.plist

     

     

    /Library/PreferencePanes:

    Flash Player.prefPane

     

     

    /Library/PrivilegedHelperTools:

    com.microsoft.office.licensing.helper

     

     

    /Library/QuickLook:

    GBQLGenerator.qlgenerator          iWork.qlgenerator

     

     

    /Library/QuickTime:

    AppleIntermediateCodec.component          AppleMPEG2Codec.component

     

     

    /Library/ScriptingAdditions:

    SIMBL.osax

     

     

    /Library/Spotlight:

    GBSpotlightImporter.mdimporter          Microsoft Office.mdimporter

    LogicPro.mdimporter                    iWork.mdimporter

     

     

    /Library/StartupItems:

    HWNetMgr          HWPortDetect

     

     

    /etc/mach_init.d:

     

     

    /etc/mach_init_per_login_session.d:

     

     

    /etc/mach_init_per_user.d:

     

     

    Library/Address Book Plug-Ins:

    SkypeABDialer.bundle          SkypeABSMS.bundle

     

     

    Library/Fonts:

     

     

    Library/Input Methods:

    .localized

     

     

    Library/Internet Plug-Ins:

    FacebookVideoCalling.bundle

     

     

    Library/Keyboard Layouts:

     

     

    Library/PreferencePanes:

    ARDAN-TIMERs-MacBook-Air:~ ardantimer$ osascript -e 'tell application "System Events" to get name of every login item' 2> /dev/null

     

     

    ARDAN-TIMERs-MacBook-Air:~ ardantimer$

  • Linc Davis Level 10 Level 10 (158,425 points)

    Please read this whole message carefully, especially the warnings, before doing anything.

     

    The changes to your configuration suggested here should be considered provisional; they may not solve your problem, or they may remove functionality that you find useful. If a third-party system modification that you want to keep is causing the problem, seek help from its developer.

     

    WARNING: Back up all data now if you haven’t already done so. Before proceeding, you must be sure you can restore your system to its present state, even if it becomes unbootable. If you’re not sure you can do that, STOP — DON’T CHANGE ANYTHING. If you’re dissatisfied with the results of the procedure suggested below, restore from your backup. I will not be responsible for the consequences, and I will not help, if you ignore this warning.

     

    You should either remove or update the following system modification(s), if an update is available from the developer:

     

    N/A

     

    and definitely remove at least the following:

     

    † Aobo Filter

    † REFOG

    † SIMBL

    † Vodafone software (incomplete)

     

    Whatever you remove must be removed completely, and (unless otherwise specified in this message) the only way to do that is to use the uninstallation tool, if any, provided by the third-party developer, or to follow his instructions. In some cases it may be necessary to re-download or even reinstall the software in order to get rid of it. I can't be more specific, because I don't install such things myself. Please do your own research.

     

    Here are some general guidelines to get you started. Suppose you want to remove something called “BrickYourMac.” First, consult the product's Help menu, if there is one, for instructions. Finding none there, look on the developer's website, say www.brickyourmac.com. (That may not be the actual name of the site; if necessary, search the web for the product name.) If you don’t find anything on the website or in your search, email the developer. While you're waiting for a response, download BrickYourMac.dmg and open it. There may be an application in there such as “Uninstall BrickYourMac.” If not, open “BrickYourMac.pkg” and look for an Uninstall button.

     

    Again, please don't ask me to do this research for you. You can do it better than I can, because I haven't installed the product and I may not even know what it is.

     

    If you can’t remove software in any other way, you’ll have to erase your boot volume and perform a clean reinstallation of the Mac OS. Never install any third-party software unless you're sure you know how to uninstall it; otherwise you may create problems that are very hard to solve.

     

    WARNING: Trying to remove complex system modifications by hunting for files by name often will not work and may make the problem worse.

     

    I recommend that you never reinstall the modifications marked with a dagger (†) above, if any. If your problem is resolved after uninstalling all the above modifications and rebooting, but you still want to use some of those not marked with a dagger, you can experiment with putting them back, one at a time, testing carefully after each step. Keep in mind that system modifications may be incompatible with each other or with future Mac OS updates, so it may not be clear which one is at fault.

     

    Uninstall SIMBL as follows.

     

    Select Go ▹ Go to Folder… from the Finder menu bar, then enter the following text in the box that opens:

     

    /Library

     

    A folder will open. From that folder, delete the items listed below (some may be absent.) You may be prompted for your administrator login password.

     

    Application Support/SIMBL

    InputManagers/SIMBL.bundle

    LaunchAgents/net.culater.SIMBL.Agent.plist

    ScriptingAdditions/SIMBL.osax

     

    Log out and log back in.

     

    Make sure you never reinstall SIMBL. It’s likely to come bundled with another third-party system modfication that depends on it. If you want trouble-free computing, avoid software that makes miraculous changes to other software, especially built-in applications. The only real exception to that rule is Safari extensions, which are mostly safe, and are easy to get rid of when they don’t work. SIMBL and its dependents are not Safari extensions.

     

    To complete the removal of the Vodafone software, see below:

     

    Removing Vodafone

     

    If you still have problems after making the suggested changes and rebooting, post again. Remember: if you don’t like the results of this procedure, you can undo it by restoring from the last backup you made before you started.