Ipad Facetime does not work

Question

Level 1

8 points

Ipad Facetime does not work

My Ipad FACETIME does not work on IOS 5 fresh out of the box. I can see my FT partners , they cannot see me.

Connecting to Apple Support means endless wait for somebody to pick up " there are 15 customers ahead of you" , ( what is with this magical 15 customers? The number never changes!!) and when finally connected , I am walked through Itunes in a condescending manner ( "Yeah , do you see the menu bar on top of the screen?" -> Huh??? are they talking to blind people or what?) and asked to reset to factory settings , and when I advised that I already did so twice , asked to do it again... and here comes the kicker:

When I start resetting -> "This will take time. I'll give you a case number , when you finish, please call again for support if it does not work..." Feel like a bad apple , being handed from rubbish bin to rubbish bin. AND of course: After the THIRD factory reset , FACETIME still does not work. And call again and wait wait wait 25 minutes for somebody to pick up... to get the response: you have to go to the apple service center... My Foot !! stand in line and wait and wait??? No doubt the qeueu will be one mile long!

I feel cheated , cheated , cheated and deeply regret buying the IPAD3... My warning , don't buy it!!

Buy Samsung Galaxy Tab!!! Don't buy rotten Apples!

Posted on May 21, 2012 3:30 AM

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Answer 1

May 21, 2012 4:01 AM in response to ronrontan

Is there anything here to help? http://support.apple.com/kb/HT4319

Calm down! I have nothing but the best of respect for Apple under the 90 day free technical support.

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Answer 2

ronrontan Author

Level 1

8 points

May 21, 2012 5:17 AM in response to alanfromnewtownards

Yeah, I responded in an Apple Survey, that FT doesn't work. And that I'll live with it, but felt CHEATED, because FT was one main reason I bought the IPAD. I already forgot the broken FT issue. But an Apple lady called & advised she would connect me to a "support" person, and after a hardware fault was established, APPLE would arrange to pick up the faulty IPad and DELIVER an new one to me.

Well, after the Apple "support" persuaded me to factory reset (Again AND for the THIRD time, ( what is the matter , doesn't Apple believe its customers who report a fault in a brand new IPAD? Why would I want to go through the iPad set up process again?) he smoothly handed me over to another "support" person with the case # 316152246, who told me that I would have to go to the nearest Apple repair center to AH HA , and of course to queue!!!!! ... I refuse to do so. First promise heaven and then let you waste valuable time queueuing up, and then wait weeks for a repair or replacement ......... My foot!!!

I am looking for a sucker to unload my broken iPad to or hope to get a refund from Apple, so I can buy a Samsung Glaxy Tab. Better lose money than time!! I am also spreading the word to all my friends who are deliberating between A & S.. to save them GRIEF and REGRET!

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Answer 3

ronrontan Author

Level 1

8 points

May 21, 2012 5:18 AM in response to ronrontan

"THIS DID NOT SOLVE MY QUESTION", why is there no box to tick for that option?

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Answer 4

Demo

Level 10

166,501 points

May 21, 2012 5:42 AM in response to ronrontan

ronrontan wrote:

"THIS DID NOT SOLVE MY QUESTION", why is there no box to tick for that option?

You are the one that checked the box for this "solved my question". Only the person that creates the original question can mark the answers as helpful or solved. So this one is your fault.

Apple will refund your money if you are within the 14 day refund period. Take the iPad back and get your money back. Sorry that you may have to stand in line - like the rest of us would have to do in a similar situation - but the world doesn't not revolve around you.

I'm also sorry that your iPad purchase did not work out. But be aware that there are millions of satisfied iPad users. My new iPad is spectacular. Not a hint of a problem with anything. Return it and move on.

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Answer 5

May 21, 2012 5:47 AM in response to ronrontan

Apple will refund you your money without question within 14 days of purchase and I suggest you go down that route! That would let you get the device you apparently want and would eliminate a lot of unnecessary disquiet of this forum. We are only end users like yourself who are trying to help.

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Answer 6

ronrontan Author

Level 1

8 points

May 21, 2012 6:18 AM in response to ronrontan

Thanks a lot for your suggestions, I'll mull it over and decide.

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Answer 7

ronrontan Author

Level 1

8 points

May 22, 2012 7:16 PM in response to ronrontan

To Alanfromnewtownards and Demo from Pittsburgh:

Thanks Gus for sobering me up & cooling me down! I recontacted Apple support and they will pick up my defective IPad and deliver a new one after that. Case closed gratefully.

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