11 Replies Latest reply: May 19, 2014 10:30 AM by Lowbflat
JRVIGER Level 1 (0 points)

Have recently started having an issue where when I open a PDF attachment from Safari, it will not allow me to print it or "save as".  When I attempt to print, the window comes up, shows a blank preview in landscape mode.  When I attempt to "save as" it states The document “201205210502092.pdf” could not be exported as “201205210502092”. and nothing saves.  It used to work great every time, now, it does not work at all.  Help...this is so frusterating.

  • Carolyn Samit Level 10 (103,365 points)



    From your Safari menu bar click Safari > Empty Cache


    If that didn't help, back to the menu bar, click Safari > Reset Safari. Select the top 5 boxes, click Reset.


    If that didn't help, open the Finder. From the menu bar top of your screen click Go > Go to Folder


    Type this exactly as you see it here:




    Click Go


    Move the Cache.db file to the Trash.


    Quit then relaunch Safari to test.

  • Linc Davis Level 10 (192,709 points)

    Back up all data.


    Quit Safari. In the Finder, select Go ▹ Go to Folder... from the menu bar, or press the key combination shift-command-G. Copy the line of text below into the box that opens, and press return:


    /Library/Internet Plug-ins


    From the folder that opens, remove any items that have the letters “PDF” in the name. You may be prompted for your login password. Then launch Safari and test.


    If you still have the issue, repeat with this line:


    ~/Library/Internet Plug-ins


    If you don’t like the results of this procedure, restore the items from the backup you made before you started. Relaunch Safari again.

  • Newt4 Level 1 (0 points)

    I was having same PDF issues and found a really easy fix right under my nose...

    A grey bar appears when you hover mouse near bottom of page - it offers printing, saving etc. or when you click the little Adobe logo on the far right of the grey bar it opens the pdf with all kinds of menus to do everything you like.  I was excited to discover this after weeks of blank pdf's.


    I hope it works for you too.apple copy.jpg

  • drjenna Level 1 (0 points)

    THIS was JUST the solution I needed. Thank you.

  • micheldubai Level 1 (0 points)

    Brilliant, many thanks!

  • sven Level 1 (0 points)

    Thanks for you help!

  • bexter_retxeb Level 1 (0 points)

    OMG! Newt4 .... What an easy solution!!! Thank you so much!!! Me and my husband kept printing out blank pgs or having to take pics of the screen to get things to print.

  • Texas McCoy Level 1 (0 points)

    THANK YOU SO MUCH!! I've been doing my taxes online for hours now and, after finally getting them done, I was getting mad trying to figure out how to get the pdf of my state tax return form to print a hard copy for my records... I honestly never noticed those disappearing/reappearing buttons before... so simple

  • Jay Miller3 Level 1 (10 points)

    Thank you, from me, too.


    It used to be that, on Safari with a web page open, one could #p to print or select print or preview the pdf and then print, from the Safari menu. That has changed, and you've found the solution.


    Why does Apple insist on changing things and forcing us to spend time searching for the answers to things we used to do before? It's very frustrating.


    Thank you for answering the question.

  • Lowbflat Level 1 (0 points)

    The problem is Adobe Reader. A very few web sites require Adobe Reader to display .pdf files.


    When the Adobe Reader plugin is enabled in Safari, Print from the Safari menu  doesn't always work.


    Right-click on the page. You will see another Print line. This does work.


    The problem with removing AdobePDFViewer.plugin is that if you are on a page where one of those idiot web page designers insists on the Adobe plugin and won't accept Preview, you won't see the page. So remove AdobePDFViewer.plugin and AdobePDFViewerNPAPI.plugin.


    Some web sites work better with those plugins removed. Whem they are gone, Raight-click Print is gone, too.


    This is the same issue in some builds of FireFox. Chrome does not have this issue.

  • Lowbflat Level 1 (0 points)

    >Why does Apple insist on changing things and forcing us to spend time searching for the answers to things we used to do before? It's very frustrating<


    Because it is not an Apple issue. This problem was caused by Adobe and a few web designers using outdated tools. Unfortunately, the State of California is among those.


    Either use Chrome or see if removing AdobePDFViewerNPAPI.plugin and AdobePDFViewer.plugin does the trick.