HT201567: Using your iPod as a storage drive

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hjphillip

Q: i get a message when trying to sync..."requried disk cannot be found" even after enableing disk use

i get a message when trying to sync..."requried disk cannot be found" even after enableing disk use

iPod shuffle (4th generation), Windows XP Pro

Posted on May 21, 2012 9:36 AM

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Q: i get a message when trying to sync..."requried disk cannot be found" even after enableing disk use

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  • by planb77,

    planb77 planb77 May 22, 2012 6:17 AM in response to hjphillip
    Level 7 (32,341 points)
    May 22, 2012 6:17 AM in response to hjphillip

    First make sure you are using the most up to date version of iTunes and have all the latest Windows updates/patches installed on your PC.  From there, try again and if still no luck, make sure you are plugging your iPod into a high powered USB 2.0 port.

     

    Otherwise try these steps:

    1. Run “c:\WINDOWS\system32\devmgmt.msc” (i.e. *Device Manager*), and leave it open for now for later use

    2. Start up iTunes

    3. Next, connect your iPod.

    4. Go to your iPod Settings and select the “Enable disk use” option from under theSummary tab.

    5. A dialog box will pop up reminding you that you’ll need to manually eject. Go ahead and hit OK

    6. Hit Apply to save changes to the iPod

    7. Quickly switch to the Device Manager window and right-click on any item within the window and select “Scan for hardware changes”

    8. Finally, switch back to iTunes, and try re-syncing your iPod to see if it helped.

     

    It might not also hurt to trash your iPod's Photo cache if it has one (i.e. you sync photos to the iPod).  See this article for information on where to find this folder on your Windows XP machine.

    http://support.apple.com/kb/TS1314

     

    B-rock