HT203200: If you see 'There was an error downloading your purchased music' when you try to download music from iTunes

Learn about If you see 'There was an error downloading your purchased music' when you try to download music from iTunes
tonatico

Q: I purchased the Bee Gee album and all songs were downloaded except one why? the error was (-10000) and I can't get it to download

I can't download one song from the entire album I purchased

the error is (-10000)

MacBook Pro

Posted on May 21, 2012 6:39 PM

Close

Q: I purchased the Bee Gee album and all songs were downloaded except one why? the error was (-10000) and I can't get it to download

  • All replies
  • Helpful answers

  • by b noir,

    b noir b noir May 22, 2012 11:30 AM in response to tonatico
    Level 9 (72,129 points)
    May 22, 2012 11:30 AM in response to tonatico

    I'd report the problem to the iTunes Store.

     

    Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".

     

    Find the item that is not downloading properly. If you can't see "Report a Problem" next to the entry, click the "Report a problem" button. Now click the "Report a Problem" link next to the item.

     

    (Not entirely sure what happens after you click that link, but fingers crossed it should be relatively straightforward.)