cjhedrick
Level 1 (0 points)

Q: iTunes song preview time is cutting off.

Why does my iTunes only play 30 seconds of a song preview instead of the full one minute and 30 seconds?

Windows XP

Posted on May 22, 2012 7:47 AM

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cjhedrick

Q: iTunes song preview time is cutting off.

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  • by carriellyn,

    carriellyn carriellyn Jun 30, 2012 7:04 PM in response to adaema_82
    Level 1 (0 points)
    Jun 30, 2012 7:04 PM in response to adaema_82

    Mine has been working all day today.  The first time in a month.   I was able to preview full length and bought about 20 songs.  I have not made any changes to my internet, firewall, itune settings, nothing.  I had given up for a while and started buying my songs from Amazon, but thought I'd give it another try today.  I still prefer the Itunes store vs. amazon and will continue using itunes as long as it continues to work.

     

    This has all been a great mystery!  I still get the feeling it has not been solved yet, however.

  • by crysmys,

    crysmys crysmys Jul 1, 2012 11:44 AM in response to crysmys
    Level 1 (0 points)
    Jul 1, 2012 11:44 AM in response to crysmys

    I take it back.. the 'fix'  was apparently a coincidence..   with no changes on my end, iTunes preview has stopped working again.  Frustrating.

  • by mamaslow,

    mamaslow mamaslow Jul 1, 2012 7:19 PM in response to cjhedrick
    Level 1 (0 points)
    Jul 1, 2012 7:19 PM in response to cjhedrick

    Thanks, Andro28, who suggested turning on the Genius feature.  After reinstalling and changing i-tunes and computer settings and a lot of reading with no positive results, this worked!  I turned on Genius in my i-tunes, and I can once again preview the full time on a song. Thanks Andro28!  If you are having the same issue, at least try it!

  • by crysmys,

    crysmys crysmys Jul 2, 2012 4:07 AM in response to mamaslow
    Level 1 (0 points)
    Jul 2, 2012 4:07 AM in response to mamaslow

    Sorry.. but I've got genious on..  still won't preview properly.

  • by timothyfan,

    timothyfan timothyfan Jul 4, 2012 9:49 AM in response to cjhedrick
    Level 1 (0 points)
    Jul 4, 2012 9:49 AM in response to cjhedrick

    I also have this issue.  Started in May and comes and goes.  Someday's it works fine, other days some songs play full preview and others do not.  I tunes support blames Internet Connection.  This seemed to occur after a windows update in May.  Today is a day it is not working.  Using Amazon or others to preview.

  • by 5768,

    5768 5768 Jul 4, 2012 11:05 AM in response to cjhedrick
    Level 1 (0 points)
    Jul 4, 2012 11:05 AM in response to cjhedrick

    just update your java and uninstall older versions. it worked for me.

  • by dreams2,

    dreams2 dreams2 Jul 4, 2012 1:25 PM in response to cjhedrick
    Level 1 (35 points)
    Jul 4, 2012 1:25 PM in response to cjhedrick

    1. Use these DNS:

    Primary DNS = 8.8.8.8 Secondary DNS = 4.2.2.1

     

     

    2. Then apply these instructions:

    Windows XP

    1. On the Start menu, click Run.
    2. In the Open field type cmd and click OK.
    3. In the resulting window, type ipconfig /flushdns and press Return(Enter) on the keyboard.
    4. You should see a message that the DNS Resolver Cache has been successfully flushed.

    Windows Vista, 7

    1. On the Start menu, point to All Programs > Accessories and then right-click Command Prompt and choose Run as Administrator from the shortcut menu. If Windows needs your permission to continue, click Continue.
    2. In the resulting window, type ipconfig /flushdns and press Return(Enter) on the keyboard.
    3. You should see a message that the DNS Resolver Cache has been successfully flushed.

     

    Your problem should be 100% solved

     

    Big thanks to wunbadapple

    https://discussions.apple.com/message/18757602#18757602

  • by awncana,

    awncana awncana Jul 4, 2012 2:14 PM in response to dreams2
    Level 1 (4 points)
    iTunes
    Jul 4, 2012 2:14 PM in response to dreams2

    this does not work.

  • by dreams2,

    dreams2 dreams2 Jul 4, 2012 2:18 PM in response to awncana
    Level 1 (35 points)
    Jul 4, 2012 2:18 PM in response to awncana

    It worked for me

     

    My ISP is : Verizon Fios, What yours?

  • by wunbadapple,

    wunbadapple wunbadapple Jul 4, 2012 2:35 PM in response to awncana
    Level 1 (0 points)
    Jul 4, 2012 2:35 PM in response to awncana

    This does not work 'for you'. It has worked for 99% of others in several threads. DNS is only a very small pat of establishing and maintaining a connection to the network. I would suggest contacting Apple. If they can't help you I would suggest requesting a refund of any remainiing money in your iTunes account and migrating to other music services. Even though I have been doing networking for over 30 years and can overcome bad software/hardware design, I have  already done so due to Apple's lack of customer service predicated on their arrogant we are Apple - it must be your problem attitude. There are many variables in networking. The timing of the DNS response due to location, routing, etc could affect processing of the response in iTunes. Changing the DNS server doesn't resolve the underlying bogus code in iTunes. It only provides a larger margin of error. Hencenot guaranteed to work 100% of the time.

  • by beachbum4ever,

    beachbum4ever beachbum4ever Jul 5, 2012 6:13 AM in response to wunbadapple
    Level 1 (0 points)
    Jul 5, 2012 6:13 AM in response to wunbadapple

    Something strange I just found out. Everytime I play a preview they stop at 20 seconds. Zac Brown is streaming his entire album right now to preview. It even stops after 20 seconds. All this is happening on my network. I hooked up my Verizon MiFi wireless sitting here in the same spot same computer and the previews work fine. Play the entire time. Zac Brown, I can preview the whole album. Is it a network problem on certain networks??

  • by Jimmer07,

    Jimmer07 Jimmer07 Jul 5, 2012 7:30 AM in response to beachbum4ever
    Level 1 (41 points)
    Jul 5, 2012 7:30 AM in response to beachbum4ever

    That is why we keep telling people to change the DNS.  I experienced the same thing.  I have two ISPs and it worked perfectly on one of them without making any changes to the computer.  After changing the DNS for the one it wasn't working on (by the way they are notorious for having a poor DNS look-up) it works perfectly on that one as well.

     

     

    So while I agree that it is an iTunes issue that Apple should work to correct, it does have something to do with how the information is being retrieved.

  • by DanceFitness,

    DanceFitness DanceFitness Jul 5, 2012 1:40 PM in response to Fast2Furiousmc
    Level 1 (0 points)
    Jul 5, 2012 1:40 PM in response to Fast2Furiousmc

    Did you figure on the 9 second preview song time? Itunes has no answer for me.

  • by DanceFitness,

    DanceFitness DanceFitness Jul 5, 2012 1:50 PM in response to adaema_82
    Level 1 (0 points)
    Jul 5, 2012 1:50 PM in response to adaema_82

    my dell and hp only previews itunes song for 9 seconds, i am so upset, i relie on itunes for work.

  • by brihar73,

    brihar73 brihar73 Jul 5, 2012 4:52 PM in response to cjhedrick
    Level 1 (0 points)
    Jul 5, 2012 4:52 PM in response to cjhedrick

    While I agree that Apple's employees should be more aware and knowledgeable, this is not an Apple issue, it's an ISP and DNS issue. I was using Comcast's default address at 75.75.75.75, but as soon as I switched it to Google's 8.8.8.8, my problems were solved! Thanks again to wunbadapple for his efforts.

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