That's the first section I have visited to solve this issue but there is no switch to disable iOS diagnostics. In fact there is only option to send or not to send information to apple and to show the diagnostic files.
it's not a problem itself but the app is there when passing from apps using four finger flickering and it's just there withour option to close it.
If you would like to try .... make a backup first without this issue, open safari and type this url
Is the issue resolved now? Perhaps they are continuing to run the diagnostics on the device.
Have you tapped "Send"? Perhaps if you do, the app will quit since the information has been sent.
You said that the Genius Bar advice is to restore as new and start over - but that seems like a B.S. resolution to this - IMO.
Im just trying to come up with answers that make some sense based on the information that you have provided.
I have never experienced anything like this. If your iPad is still within the 90 day free phone support period, I will stay all over Apple to get this resolved - politely of course, but I would be diligent in my pursuit of a resolution.
Surely they can come up with something better than restore the device!
I'm pretty sure that they could troubleshoot this issue better but seems that if they don't have the answer just restore to default settings and start over .... just annoying, even more thinking that this is an issue due to a diagnostic that they have done.
You need a ticket number to tap on send and not get an error message, this has been done in the Apple Store by the Genius Bar again as I asked them to do it, but the app was still there after that. Even tapping over CANCEL, the window closes but openning a new app and flickering four fingers to the left the iOS Diags app is still there.
Of course restoring to defaults and not recovering the backup from iCloud is the solution, just to not have a headache. They want me to have the headache restoring all apps one-by-one ....
I wonder if resetting all settings would cure this. But that has its own set of issues since then you have to enter all of your preferences and settings again.
I wish that I had another idea for you to try, but I still feel - as do you - that Apple should resolve this issue for you - and I don't mean by telling you to restore the device.
I'm glad to hear that.
Some people get all upset about having to reset their preferences. If you have a ton of different preferences (settings) I can understand it. But if it helps solve an issue, then it's worth the work that it takes to set them up again.
You don't lose app data or files when you reset the settings, or I would have certainly warned you about that.
I just had the exact same problem.
The apple support person said I was the first he heard about.
He was following the help script and wanted me to do a restore
Since I have pages of apps in folders I was not interested in doing so
So I kept swiping between running apps and seeing the iOS diagnostics window.
When swiping up from the home screen it did not appear.
But suddenly it did appear and I was able to swipe it away.
I don't know why that happened. Is there a difference between a 3 or 4 finger swipe?
Good to know I can reset settings rather than restore from a backup which could take hours in my case.