8 Replies Latest reply: Nov 16, 2012 6:04 AM by Roselvr
mikedavison Level 1 Level 1 (0 points)

I lost my iPhone 4s and just got a replacement.  When I connected it to my laptop (Windows 7), iTunes recognized it and asked me to register it.  It asked if I wanted to set this up as a new phone or if I wanted to restore the phone from a backup.  I clicked on "Restore" and it wiped out the photos and text messages I had recently stored on the new phone - I was not expecting it to do that.

 

Is there any way to recover the messages and photos?

 

Also, now when I connect to my laptop, iTunes will not recognize the iphone.  Nothing shows up under devices, although Windows recognizes it as a portable device and gives me the autoplay options.  What do I need to do to get iTunes to recognize the iphone?


iPhone 4S, Windows 7
  • 1. Re: iphone device not detected
    whatheck Level 5 Level 5 (4,050 points)

    This Apple article might help you out with the iPhone not showing up in iTunes -> iOS: Device not recognized in iTunes for Windows

    Is the Apple Mobile Device Service running?

     

    If you used the replacement iPhone for a few days and then restored from backup, there wouldn't be a way to recover the content from those few days, unless you have a backup that was created in iTunes or iCloud. If there was one, you could just restore from that backup, export the data, then restore from the older more complete backup.

  • 2. Re: iphone device not detected
    mikedavison Level 1 Level 1 (0 points)

    whatheck:

     

    Thanks for the reply.  I have tried stopping and restarting the Apple Mobile Device service - no luck.  I didn't make a back up - I was connecting to synch the photos and didn't realize the restoring the backup would wipe everything out on my phone (note to Apple, would it kill you to warn users that restoring will overwrite?).

     

    So, I figured all my stuff was lost.  Now I am just trying to get the iphone to sync.  I have uninstalled and re-installed iTunes and the device drivers.  No luck.  Maybe I'll have to use iCloud to sync the phone

  • 3. Re: iphone device not detected
    Roselvr Level 1 Level 1 (0 points)

    Mike; I found your post the other night via google when our nightmare began- as of last night; I some how got the Vista computer to see the stupid phone.

     

    I have to find the last part of what I did- don't bother starting until I post it because I have a feeling you'll run into the same issue. I'm out of time; have to find one help page after I get home from a Dr appointment.

     

    Before doing anything- BACK UP what you have now to a thumb drive. If you have a password on your windows user account; remove it & reboot before starting-

    • C:\Program Files\Common Files\Apple\
    • C:\Program Files\iTunes\
    • C:\Program Files\iPod\ 

     

    Best advice I can give you is to uninstall ALL apple products- updater; bonjour; quick times; safari-  then be sure to check.to make sure there are no files left- I think this is what our problem was yesterday. Because the very last time I downloaded another fresh copy of Itunes; I made sure everything was gone. We had 3 people trying to get this going since late Monday afternoon & I don't know if they checked to make sure there were no remnants.

     

    Use this link - http://support.apple.com/kb/HT1925 to make sure there are no files left

    In most cases removing iTunes and its related components from the Control Panel will remove all supporting files belonging to those programs.  In some rare cases those files may be left behind. After following the previous steps, you should confirm that the following files and folders have been removed and if any are left behind, remove them now:

    • C:\Program Files\Bonjour
    • C:\Program Files\Common Files\Apple\
    • C:\Program Files\iTunes\
    • C:\Program Files\iPod\     Note: Follow the additional steps at the end of this article if you receive the alert "Cannot delete iPodService.exe: It is being used by another person or program" when trying to delete this folder.
    • C:\Program Files\QuickTime\
    • C:\Windows\System32\QuickTime
    • C:\Windows\System32\QuickTimeVR

     

    restarting device- http://support.apple.com/kb/TS1567

     

    1- Remove any Windows user passwords & reboot

    2- back up locations listed to thumbdrive

    3- remove all traces of Apple products

    4. reboot

    5. check folders listed above to make sure everything is removed. If not; delete & reboot

    6. Install iTunes

    7. Reboot

    8. attach phone; give it a few minutes to install drivers

    9. Open Itunes & walk away 5 minutes. I suggest walking away because when I opened itunes; the device was not shown; I got up to answer a text & when I came back; it was showing. ~SMH!

    10. You may need to install drivers- I was finding the iphone listed under Cameras in the device manager. What was screwing up the other 2 people that were helping was it asked for a driver CD- well guess what? There isn't one!!!

  • 4. Re: iphone device not detected
    Roselvr Level 1 Level 1 (0 points)

    Ok; this should be the steps I did last night. Going to repaste in what I posted before & finsih it so you have it in one post

     

    Before doing anything- BACK UP what you have now to a thumb drive. If you have a password on your windows user account; remove it & reboot before starting- These are the files you need to back up

    • C:\Program Files\Common Files\Apple\
    • C:\Program Files\iTunes\
    • C:\Program Files\iPod\ 

    Plug your iPhone in & back up your photos to a thumb drive or "My Documents"

     

    Depending on what you've already done; you can do this a few different ways; either start here iOS: Device not recognized in iTunes for Windows http://support.apple.com/kb/TS1538  or you can back up & start fresh to make sure that nothing was left out.

     

    Let me say again- back up the Apple folders as well as plugging in your Iphone & backing up your photos & whatever else you can access before starting this. Once you delete; it's gone.

     

    Best advice I can give you is to uninstall ALL apple products- updater; bonjour; quick times; safari-  then be sure to check.to make sure there are no files left- I think this is what our problem was yesterday. Because the very last time I downloaded another fresh copy of Itunes; I made sure everything was gone. We had 3 people trying to get this going since late Monday afternoon & I don't know if they checked to make sure there were no remnants. This was my 1st time at this step

     

    Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP

    Use this link - http://support.apple.com/kb/HT1925 to make sure there are no files left

    In most cases removing iTunes and its related components from the Control Panel will remove all supporting files belonging to those programs.  In some rare cases those files may be left behind. After following the previous steps, you should confirm that the following files and folders have been removed and if any are left behind, remove them now:

    • C:\Program Files\Bonjour
    • C:\Program Files\Common Files\Apple\
    • C:\Program Files\iTunes\
    • C:\Program Files\iPod\     Note: Follow the additional steps at the end of this article if you receive the alert "Cannot delete iPodService.exe: It is being used by another person or program" when trying to delete this folder.
    • C:\Program Files\QuickTime\
    • C:\Windows\System32\QuickTime
    • C:\Windows\System32\QuickTimeVR

     

    How to restart the Apple Mobile Device Service (AMDS) on Windows

    restarting device- http://support.apple.com/kb/TS1567

     

    1- Remove any Windows user passwords & reboot

    2- back up locations listed to thumbdrive

    3- remove all traces of Apple products

    4. reboot

    5. check folders listed above to make sure everything is removed. If not; delete & reboot

    6. Install iTunes

    7. Reboot

    8. attach phone; give it a few minutes to install drivers

    9. Open Itunes & walk away 5 minutes. I suggest walking away because when I opened itunes; the device was not shown; I got up to answer a text & when I came back; it was showing. ~SMH!

    10. You may need to install drivers- I was finding the iphone listed under imaging devices in the device manager. There is no driver CD; so don't go nuts looking for one. It would be too easy to just add a driver at Apple that nontech people can download & install..

    11. ADD the correct driver- You will have to go back to the device manager to find the Iphone; then right click it & reinstall driver using the link below. For some reason; it would not work with the default driver the 1st few times. Once again; I stepped away for a few & guess what? Iphone shows up in itunes. I wonder how many people are not waiting long enough for them to pair?

    iOS: Device not recognized in iTunes for Windows

    http://support.apple.com/kb/TS1538

     

    Update the Apple Mobile Device Driver

    1. Right-click the Apple Mobile Device entry in Device Manager and choose Update Driver Software.
    2. Select  "Browse my computer for driver software."
    3. Select "Let me pick from a list of device drivers on my computer."
    4. Click the Have Disk button. Note: If the Have Disk option is not present, choose a device category such as Mobile Phone or Storage Device if listed, and then click next. The Have Disk button should then appear.
    5. Click the Have Disk button. Note: If the Have Disk option is not present, choose a device category such as Mobile Phone or Storage Device if listed, and then click next. The Have Disk button should then appear.
    6. Click the Browse button and navigate to  C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers.
      Note: If using a 64-bit version of Windows Vista or Windows 7, navigate to  C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\Drivers.
    7. Double-click the "usbaapl" file. (This file will be called "usbaapl64" if you have a 64-bit version of Windows. If you don't see" usbaapl64" here, or if there is no Drivers folder, look in  C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers instead).
    8. Click Open in the Have Disk window. Then, click Next and then Click Finish. Windows will install the driver.

    Note: During installation, if a message appears stating that the software you are installing "has not passed Windows Logo testing," click Continue Anyway to continue installing the drivers.

     

     

    Good luck everyone & be careful with your iphone backup in itunes because there is an issue where Windows is putting a password on it & people are losing their backup. Get into the habit of backing your phone up so that you have multiple backups

  • 5. Re: iphone device not detected
    sarahkathleen23 Level 1 Level 1 (0 points)

    I too could not figure out how to get my computer to detect my iPhone 3GS. It took me a while but I was finally able to find a way. You have to go through your phone. Go to Settings>General>iTunes Wi-Fi Sync>Sync Now. The phone synced right up and worked from there on. Hope this helps!

  • 6. Re: iphone device not detected
    Dee_Blazer Level 1 Level 1 (0 points)

    Hey I don't know if you've fixed this issue or not, but my phone has been unable to sync to itunes since May 5, because I fixed someone elses phone on my computer and it messed up my iTunes installation.  So today I finally sat down and decided to try and update my phone and fix my iTunes b/c I was too lazy to do it before. 

     

    What i'm getting at is, the phone that I fixed with my then current iTunes, forced me to rollback the iTunes to an earlier version.  Since it rolled it back to an earlier version to accomodate my friend's 3GS, all of the drivers had to be reverted back also in order to be compatible and sync up to iTunes.  Here is what I did to fix it:

     

     

    1.) Connect phone to PC/MAC

    2.) Open iTunes(For detection purposes)

    3.)Go to Start

    4.)Right Click My computer

    5.)Properties

    6.)Device Manager

    7.)Portable Devices

    8.)Right click on apple device driver

    9.)Update driver

    10.)iTunes will detect your iPhone version or alert you if it needs to be updated to a newer version in order for the phone to work. 

     

     

    Hope this helps.

  • 7. Re: iphone device not detected
    allanamiller Level 1 Level 1 (0 points)

    I spent hours and hours on this, and finally figured out and fixed my problem.  However, this solution is ONLY good for Windows 7 N or Windows 7 KN.  To find out what version of Windows you are running, follow the instructions at http://windows.microsoft.com/en-US/windows7/help/which-version-of-the-windows-op erating-system-am-i-running

     

    If you are running Windows 7 N or KN, the sad truth is that your OS does NOT HAVE the software needed to connect your iPhone as a digital camera!  However, the good news is that this is easy to fix.  The fix is at http://www.microsoft.com/en-us/download/details.aspx?id=16546

     

    I installed that, and everything just magically started working the way it was supposed to.

  • 8. Re: iphone device not detected
    Roselvr Level 1 Level 1 (0 points)

    Every time he updates the iphone using the computer (Vista); it loses the device driver in device manager & kills the phone image. The onlky way to get the phone to be seen in device manager is to

     

    1.)Device Manager

    2.)Portable Devices

    3.)Right click on apple device driver

    4.)Update driver where you find it here

    C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers

     

    Windows will not install the driver any other way.