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Itunes won't recognize Ipod Touch 4g

My Apple products wont show up on itunes. It is recognized by the computer but for some reason it doesn't come up on Itunes. I am trying to sync my new ipod Touch with my itunes but it won't let me if it doesn't recognize it. I tried diagnostics and i get:

________________________________________________________________________________ __________

Microsoft Windows 7 x64 Home Premium Edition Service Pack 1 (Build 7601)

Compaq-Presario BT570AA-ABA CQ5624P

iTunes 10.6.1.7

QuickTime 7.7.1

FairPlay 1.14.37

Apple Application Support 2.1.7

iPod Updater Library 10.0d2

CD Driver 2.2.0.1

CD Driver DLL 2.1.1.1

Apple Mobile Device 5.1.1.4

Apple Mobile Device Driver 1.59.0.0

Bonjour 3.0.0.10 (333.10)

Gracenote SDK 1.9.5.502

Gracenote MusicID 1.9.5.115

Gracenote Submit 1.9.5.143

Gracenote DSP 1.9.5.45


iTunes Serial Number 0035AB1C033AC6A0


Current user is not an administrator.

The current local date and time is 2012-05-22 13:25:21.

iTunes is not running in safe mode.

WebKit accelerated compositing is enabled.

HDCP is not supported.

Core Media is supported.


Video Display Information


ATI Technologies Inc., RADEON X600 Series (Microsoft Corporation - WDDM)

ATI Technologies Inc., RADEON X600 Series Secondary (Microsoft Corporation - WDDM)



**** External Plug-ins Information ****


No external plug-ins installed.


**** Device Connectivity Tests ****


iPodService 10.6.1.7 (x64) is currently running.

iTunesHelper 10.6.1.7 is currently running.

Apple Mobile Device service 3.3.0.0 is currently running.


Universal Serial Bus Controllers:


Standard OpenHCD USB Host Controller. Device is working properly.

Standard Enhanced PCI to USB Host Controller. Device is working properly.


No FireWire (IEEE 1394) Host Controller found.


Most Recent Devices Not Currently Connected:


iPhone 3G running firmware version 4.2.1

Serial Number: 5K93293ZY7H


**** Device Sync Tests ****


No iPod, iPhone, or iPad found.

___________________________________________________________________________


Everything is up to date. I reinstalled itunes like 6 times. I tried looking for an option on Itunes but cant seem to find it.

restarted computer, restarting ipod, moving usb ports, yup all the good stuff but I still cant get it to work someone please help.

iPod touch, iOS 5.1.1

Posted on May 22, 2012 1:28 PM

Reply
14 replies

May 22, 2012 3:42 PM in response to ThienfromCA

I am having the same issue. Neither my iphone nor my ipad will show up in Itunes. The computer Reconizes it but not itunes.

I have tried all the stuff in the article http://support.apple.com/kb/TS1538

I have tried a different cable, 3 different cables. I have tried 3 different USB ports, my only 3 ports.

I have tried another computer and it worked fine on my GF's old computer.

The only thing that i can think of is that it is a difference in the 32bit and 64bit OS.


Any suggestions would be great.

May 24, 2012 3:25 PM in response to ThienfromCA

Finally got it working.. Ok so First read this

http://support.apple.com/kb/TS1538?viewlocale=en_US&locale=en_US


Just start with verifying the Apple Mobile Device Support is up and working, Just follow the steps here:

http://support.apple.com/kb/TS1567

After Stopping it and Restarting and it is still not reconizing your device Then start uninstalling

Start with: Itunes, Quicktime, Bonjour, Apple Software Update, Apple Mobile Device.

I had an issue uninstalling Apple Software Update, and was unable to get it off my computer.

But after all that download and reinstall itunes.

After doing all that i was able to get mine to show up in itunes


Hope it helps

Nov 23, 2012 4:23 AM in response to ThienfromCA

guys if your ipod touch doesnt get recognised by windows or itunes, and it is being shown as a port witha yellow triangle with an exclamation mark in device manager in windows 7 then just go to ipod setting , reset all settings, enter passcode if u have one, reset all settings and confirm it. after some time the ipod will have to be reconfigured. set it as a new ipod( dont worry all ur data will be there) after this connect ipod to the computer, after this ur ipod should make the ping noise, get charged and start getting synced thats it ur free of all ur problems.

hope this helped it worked on my ipod 4g.

Feb 6, 2014 12:37 PM in response to Faeline

Thanks, Faceline. The link you posted worked. Although it took me an hour and a half, I got it to work. For anyone wh may have the same problem I did, find your "Device Manager." In my case, it wasn't recognizing the iPod as a "Universal Serial Bus Controllers," or something along those lines. What you need to do is see if "Apple iPod/iPhone/iPad" is listed under anything (for me it was under "Portable Devices"), right-click on where you found it, and choose the option "Update Driver Software." It had somehow changed my driver software to something like MTP USB Devices, or something like that. Anyway, choose to "Browse My Computer for Driver Software," and then choose "Let me Pick." Then choose "Have Disk," and click "Browse." Open C:, and then find "Program Files," (NOT Program Files (x86), THS IS IMPORTANT!), and choose "Common Files." After that, find "Apple," and choose "Mobile Devices Support." Then, head to "Drivers," and choose "usbpaal64." Hope this helps someone.

Itunes won't recognize Ipod Touch 4g

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