Previous 1 2 Next 15 Replies Latest reply: Nov 30, 2014 9:41 PM by Krellneth
recyclemichael Level 1 Level 1

I'm starting a new discussion here even though there is really nothing new to add to this discussion:


I can sign in to iTunes with my apple ID no problem. However when I click account from the drop down menu (by my ID in the right hand corner of the iTunes screen) I get a sign in window in which my ID is filled in but it wants my password which I duly fill in . At this point the window just keeps coming back up for me to fill in. If I fill my password in wrongly I get red text telling me so.


So basically I can't view my account details even though I'm clearly logged in. I'm increasingly worried because If I can't access my iTunes account data how do I know my credit card is not being used by someone else?


I'm guessing it's a problem specific to my machine (MBP running up to date Lion) I'm wondering if it could be connected to the safari cookie problem that affects other issues with pop up windows as documented (and solved) here:


Only I don't have that problem any more!


Help would be very much appreciated.

MacBook Pro, Mac OS X (10.7.4)
  • iGnome Level 1 Level 1

    Hi This is actually recyclemichael using a different account because I have just managed to sort two problems in one go! Sadly I have to work right now but I will be posting how I sorted this issue very very soon like this evening if I get a chance!

  • iGnome Level 1 Level 1

    Problem solved!

    I started to suspect that the problem was with my computer rather than the apple servers.


    Reparing disc permissions from Disc Utility seemed like an obvious thing to try but I thought I had done this without it working. However on OSX daily  I read..."In mac OSX Lion repairing permissions from the Disk Utility app doesn’t repair the users file permissions"! Hmm nice one Apple- reparing permissions does not repair permissions! It seems that you have to use disc utility from recovery mode.


    I then followed these instructions on OSX daily (dot com)


    Repairing a Mac Boot Disk with Disk Utility & OS X Lion

    • Reboot the Mac and hold down Command+R  (To boot into recovery)
    • Select “Recovery HD” at the boot menu
    • At the Mac OS X Utilities screen, select “Disk Utility”
    • Select the boot volume or partition from the left menu and click on the “Repair” tab
    • Repair Disk is now possible, click on “Repair Disk” to repair the boot volume
    • Now verify disk permissions and repair them


    This solved the problem for me

    Hope it helps......


    Am I allowed to award myself a greenie? Well I'm going to anyway because it was a pile of work getting to the bottom of this and I hope it helps others.

  • Turtleman1981 Level 1 Level 1

    Hey iGnome,


    Thanks for this post.  This helped me find another post that actually fixed this problem.  I am new to the world of Mac.  I just purchased an iMac and after about 2 weeks, I was unable to log into my iTunes account.  It would allow me to log on, but as soon as I hit the "account info" it would ask me for my password again and then tell me it was incorrect.  I spent about an hour on the phone with apple support (useless).  They walked me through a few standard steps like clearing cache, deleting shared folder (i think), etc, etc.  None of that worked so they told me to contact iTunes support.  Still waiting for a response from iTunes, but in the meantime I figured I would try to fix this myself.  So, after reading this post I tried what you suggested, but unfortunately it didn't work for me.  The folks at apple even had me set up a "test user" and to my surprise I was allowed to log on to iTunes AND view the account info under this test user.  Oddly enough I still couldn't log in through my own apple user profile.  Anyway, to make a long story short, I stumbled upon another post that suggested opening Safari and ensuring that the computer was set up to accept cookies or at least block them from third party.  I did this, restarted, and viola!  Problem solved.

  • Thomas5566 Level 1 Level 1

    I experienced the same problem on W7. Also had it when I tried to buy through my iPad. Changed the password which worked fine to log me in but the problem persisted when I went to access my billing info.


    If Apple don't solve this soon, they will lose an awful lot of custom. We are not all technically as gifted as some of the posters on this site and Apple's great appeal has always been that, unlike M/S, it is easy and it works.

  • pcjones33 Level 1 Level 1

    I too had the same issue with regards to logging in to iTunes and not being able to view my account or purchase products. Opening up Safari and resetting my cookies to "block cookies from third parties and advertisers" solved the problem. After resetting cookie preferences I shut down iTunes, opened iTunes up again, logged in once, and I was able to see my account info. Thanks.

  • 9rabbit Level 1 Level 1

    I had the same problem and emailed iTUnes support, which was less than helpful.


    However, I too reset the cookie settings on Safari and it seemed to solve the problem after I restarted iTunes.


    It is a bit weird that Apple uses the cookie settings on Safari in this manner, tho.

  • ckinnz Level 1 Level 1

    Yes, I had the same issue (April 2013).

    I could sign into the iTunes store, but not view my Account info.


    The fix above worked for me -

    I signed out of the iTunes Store.

    Then quit iTunes.

    Opened Safari and set cookies to "Block cookies from third parties and advertisers"

    Then quit Safari.

    Re-opened iTunes.

    Signed in to iTunes store again ... and was then able to view Account info.

  • nickfromsouth turramurra Level 1 Level 1

    This worked great for me. Was driving me crazy - thanks!

  • erika1325 Level 1 Level 1

    Is there a fix for this on a windows computer? I can't access my account info although I'm signed in to itunes and I can't purchase anything or redeem any codes! It just constantly asks me for my password. I was on the phone with customer support but they weren't any help. Thanks everyone!

  • I_Hate_Apple_Now Level 1 Level 1

    So, if this fix works this is the saddest day in history!!!  An almost flawless design with very little problems since I have been using Macs, now something like this happens?  I never use Safari because the browser is horrible, but still next thing you know you will have to accept advertising pop ups to download music ...


    Poor iTunes it looks like you are losing the battle for downloading music ... so sad.


    BTW I am venting for no reason sorry!!!

  • Grant Chandler Level 1 Level 1

    I tried everything else out there, and this was what finally worked for me.

  • Wildcat 99 Level 1 Level 1

    I've had this problem as well, and the trick with accepting cookies in Safari works, really works. I can now access my account ! And it works on OS X Maverick as well! Bravo!

  • Snap12 Level 1 Level 1

    Thanks. This also fixed my problem

  • jono91702 Level 1 Level 1

    So, I did in Chrome on Windows 7 what others did on their Mac using Safari. I signed out of iTunes then went into Chrome, cleared all cookie data then checked Block third-party cookies and site data.  I then went back to iTunes signed in, clicked view account and voila it FINALLY signed me in! I havte we have to go through all of this. Why doesn't apple put out some type of tutorial on how to quickly remedy these things.

    The weird thing is that when I ran the native diagnostic tool under Help in iTunes it kept saying iTunes could not connect to the network and i the diagnostic rundown it said the Firewall was not enabled for iTunes. Turns out IT HAD NOTHING TO DO WITH MY FIREWALL!

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