12 Replies Latest reply: May 29, 2012 2:38 PM by dariusmatt
gomezortigoza Level 1 Level 1

Hello. We have created several accounts on itunes connect in an effort to publish an ibook. We have not received the confirmation email in any case. What should we do or who can we contact to solve the issue?


itunes connect
  • K T Level 7 Level 7
    expertise.publishing
    Publishing

    Several?

     

    It can take some time for confirmation....be patient.

     

    And check your email inbox filters so emails from apple are visible, etc.

  • gomezortigoza Level 1 Level 1

    Yes. We tried with a partners account about 10 days ago. And since nothing was receive we created a new account and tried again. Nothing happens. Then I tried with my apple account about 4 days ago. I have not received the email either. Probably Apple should indicate in the webpage how much time this can take as just creating an account is normally instantaneous.

  • MichiHenning Level 4 Level 4

    Check that messages from do_not_reply@apple.com aren't tossed out by your spam filter.

     

    Michi.

  • K T Level 7 Level 7
    expertise.publishing
    Publishing

    gomezortigoza wrote:

     

    Probably Apple should indicate in the webpage how much time this can take as just creating an account is normally instantaneous.

    Ahh...you mean like the avg. reviewed times that Apple has for develpers - good idea and I suspect it's in the works, but as always, feel free to use the 'Provide iBooks Author Feedback' menu item for features you'd like added in the future, etc.

    http://www.apple.com/feedback/ibooks-author.html

  • gomezortigoza Level 1 Level 1

    Nothing on do_not_reply on the waste basket. Still wondering...

  • gomezortigoza Level 1 Level 1

    So any idea what I can do K T? Im still waiting to receive the email from Apple.

  • dariusmatt Level 1 Level 1

    I heard that there was no email after applying - after some time (less than 2 weeks) an email arrived confirming that the application was approved and itunes connect is now active.

     

    Maybe the email confirmation arrives when you have  a new apple ID account. When you apply with exisiting ID - you just wait for approval...?

     

    I am waiting a few days so far - applied the same day I called for EIN number, so I presume I should wait some time still.

     

    But it is a shame that apple has not proper support for ibooks section...

  • gomezortigoza Level 1 Level 1

    Hola Dariusmatt.

     

    As you said it is a pity that apple is not supporting iBooks properly. I think they are way ahead of everyone but as we have seen the product lacks the proper support.

     

    Having said that today after receiving your note I tried to log in to apple connect and guess what: I logged in. I never received any email, I never confirmed anything as the web page said but it is working and I downloaded the Producer and Proofer.

     

    I had previously contacted apple ibook support at Apple Support Communities Updates <discussions-updates@apple.com> and they were helping me and suggesting actions but it turns out it works already.

     

    Hope this helps. Good luck.

  • gomezortigoza Level 1 Level 1

    Sorry Dariusmatt. I gave you the wrong email. The correct one where I was being helped for itunes is:

     

    iTunes Store <iTunesStoreSupport@apple.com>

     

    Regards.

  • dariusmatt Level 1 Level 1

    Thanks, I will give them some time and if nothing works I will try to contact apple.
    So how many days was your approval pending? 23 May to 28 May?

  • gomezortigoza Level 1 Level 1

    It was about 10 days without hearing from them and then I started this message and contact apple through several channels and that was about a week more when I didn´t checked if the account was working. So it may be 2 weeks + altogether.

  • dariusmatt Level 1 Level 1

    I got the mail from Apple that they have issues with my legal entity name and IRS database.
    No info what issues, but I got a mail to support finally

    ibookstore_applicationsupport@apple.com

     

    I called the IRS and they confirmed that there are no mistakes in spelling but it could take at least 2 weeks to make the EIN number visible in their database for Apple to check it, so it takes time and no confirmation email is required after you fill the form for Paid Books account.