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May 23, 2012 2:13 PM in response to boerstby Linc Davis,Here are some suggestions for getting the best results from this site.
Create a user profile that accurately reflects the type of hardware you're using and your version of the Mac OS, or include that information in your first message.
Give details of the problem. A statement such as "it doesn't work" conveys no information. If it did work, you wouldn't be here. Instead, you should post something like this: "I did A; I was expecting B; but I got C instead." Include the complete text of any error messages you saw and where you saw them: in an application window, a CrashReporter window, a log, or whatever. Also include the steps you’ve taken yourself, if any, to try to resolve the issue. If the problem is of recent origin, did you make any changes to your setup just before you first noticed it? Is the problem reproducible or intermittent? That is, does it always manifest itself when you take a certain action, or only at unpredictable times?
Before posting, ask yourself whether it’s likely that you are the the only person ever to have had this problem. If not, search the discussions for answered questions similar to yours. If you found any relevant information, but it didn't help, include details.
If asking about third-party software, specify what it is, the website where you got it (if applicable), and what version you have. Ask the developer for help first. Include the results of that contact in your message: what you were told and what you did.
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May 23, 2012 3:11 PM in response to boerstby Mswanson4,You normally have to use the printer hardware disk that came with the printer.
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May 23, 2012 3:23 PM in response to Mswanson4by John Galt,You normally have to use the printer hardware disk that came with the printer.
Such installers have not been generally required for Mac OS X, those that were usually included utilities such as scanning interfaces for multifunction devices. Lion made even those utilities obsolete; in some cases it renders them inoperative. Some Macs (MBA, Mini) no longer have optical drives anyway.
As a rule, if a printer came with a CD the best advice was to throw it out. That advice is even more applicable today. The "driver on CD" era is already over.
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May 23, 2012 5:48 PM in response to Mswanson4by sig,Linc has hit the nail on the head. Now we need to wait for the OP to get his act together and follow up with definitive information.