cannot send email...(says that my password is incorrect) and it isn't!

Question

spaceman1966 Author

Level 1

0 points

cannot send email...(says that my password is incorrect) and it isn't!

Our email account was hijacked a week or so ago and a load of duff emails sent out. Eventually issue resolved with yahoo after multiple password changes. However, since then we have had problems with emails on iphone and ipad. Sending seems the most problematic. We are using the new passwords but keep receiving error message saying that the username and password are incorrect-they aren't.

We can access yahoo via PC and the account is fine-sends and receives as normal. Just makes me realise how much I use the mobile devices

Any ideas?

iPhone 4

Posted on May 24, 2012 1:42 PM

Reply

Answer 1

Top-ranking reply

Lawrence Finch

Level 10

211,850 points

May 24, 2012 1:47 PM in response to spaceman1966

When you say your passwords are correct did you enter the new password into BOTH the incoming and outgoing (SMTP) mail server settings? It sounds like you changed the incoming but not the outgoing.

Reply

Answer 2

spaceman1966 Author

Level 1

0 points

May 24, 2012 1:55 PM in response to Lawrence Finch

am in the process of deleting the account from phone and reinstalling. So far when I reinstall, it is still telling me that the user name and password is incorrect

Reply

Answer 3

spaceman1966 Author

Level 1

0 points

May 24, 2012 2:19 PM in response to spaceman1966

I am still getting the error message "the user name or password for "mail.btinternet.com" is incorrect".

This time I have definitely change both incoming and outgoing passwords

The same password gets me into our account via yahoo

Reply

Answer 4

May 24, 2012 2:27 PM in response to spaceman1966

The mail.btinternet.com server may require a different user ID or password than the Yahoo. Check to see if you can get to bt's webmail with the user ID and password.

Reply

Answer 5

Jun 13, 2013 12:30 PM in response to Lawrence Finch

HI guys

i am having exactly the same problem word for word I have tried everything from deleting and re installing account to setting up a new account on yahoo the on my pad a nd phone.. They work for a while then the error message just comes back.. I am just going to contact yahoo and BT to see if they have any ideas. I will post the solution . If I find one

Reply

Answer 6

Jun 13, 2013 12:35 PM in response to Alan.turner

Did you enter your user ID and password in TWO PLACES: Once for incoming and once for outgoing (even though it says "optional" it really isn't).

Reply

Answer 7

Jun 13, 2013 12:48 PM in response to Lawrence Finch

Lawrence

thanks for your reply I have just reset both incoming and outgoing on both my Pad a Phone rebooted both but still the same error massage. I am wondering if it is a problem with yahoo

Reply

Answer 8

Sep 17, 2017 7:35 AM in response to spaceman1966

Thank you very much for the information,

I have been pulling my hair out!

all is working fine now,

thanks again,

James

Reply